TERM POSITION
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY:
As a key member of our Customer Care Division, you will drive improvements in effectiveness and efficiency by championing a culture of continuous enhancement. Your responsibilities will include lean process optimization, advanced data reporting and analysis, and the development and implementation of robust system solutions.
WHAT YOU WILL DO:
Continuously monitor, recommend and implement process improvement initiatives to increase effectiveness and productivity of the departments within the Division
Transform data into information and insight, to make recommendations to support and drive the business operations and strategic decision-making
Analyze, summarize and present intricate data in approachable ways
Participate in the development and implementation of projects, policies and/or procedures, aimed at improving productivity for the division
Provide training to internal and external team members, customers and business partners
Plan and monitor the implementation of improvement initiatives
Act as the Customer Care systems subject matter expert by answering inquiries, providing direction to team members on processes and policies, managing business systems, and providing issue investigation and resolution
Liaise with IT on business system issues and improvements, providing direction and testing ensuring business requirements are met
Develop, improve and assist in tracking metrics within the division to improve departmental operations and the customer experience
Participate in and occasionally lead Kaizen events for the Division
WHAT YOU NEED TO BE SUCCESSFUL:
Post-secondary education in Business or equivalent combination of education and experience
Intermediate/Advanced proficiency with Microsoft products including Excel and SharePoint Online
Intermediate experience with SQL, DAX, dashboard & reports
Proven ability to apply lean methodologies to optimize processes and drive efficiency in complex environments
Working knowledge of Oracle EBS, Service Cloud, OPA & Field Service Cloud desired
Strong analytical and problem-solving skills
Strong organizational and time management skills with keen attention to detail and commitment to excellence
Motivated self-starter with ability and desire to work in a fast-paced environment
Strong/effective communication skills, both internal and external
Technically savvy with strong computing and facilitation skills
Project Management experience preferred but not required
WHY JOIN OUR TEAM:
Competitive Wages.
Extended Health Benefits
Paid Holidays
Pension Plan
A continuous learning environment.
Ability to advance your career with a growing company.
Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com
