Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Discover impactful work: The Industry Director is responsible for relationship and account management at customers with approximately $1 Million or greater potential within the academic segment and ensures market penetration and profitability at these accounts, while achieving sales and profit forecasts. This is an exciting opportunity where you will focus on all account development activities including account strategy execution and management, ongoing communication of value proposition and value-added programs and services, resource coordination, price management, initiation of RFP responses, where applicable, and achievement of forecasted profitable growth. Key responsibilities will be: Drive corporate relationships by understanding customer life cycle and contract timeframes Coordinate needs and opportunity assessments across locations Measure customer satisfaction and develops strategies to improve Drive the Request for Proposal process Coordinate and communicate business development initiatives and strategies Identify target profitability, terms and conditions Build and run the account strategy and implementation plan Conduct business reviews with customers Provide direction to managers/sales representatives on expectations for servicing accounts Drive market share improvement and identify standard marketing programs/promotions relevant to customers Evaluate customer performance for contract compliance Keys to Success: Education Bachelor’s degree; demonstrated financial acumen, MBA preferred Experience 10+ years related work experience; strong background in science and academic industry segment Knowledge, Skills, Abilities Confirmed ability to maintain and grow senior level customer relationships across multiple areas like Sourcing, Production, Research, Materials Management Strong financial analysis, negotiation, and project management skills Strong leadership skills in a matrix environment. Prior management experience strongly preferred. Demonstrated sales record Knowledge of Word, Excel, and PowerPoint a must; contact management software a plus Able and willing to travel to customer locations Demonstrates the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement Willingness and ability to travel up to 50%, with multiple overnights away from home each month Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
