About Clutch:
Clutch is Canada’s largest online used car retailer, delivering a seamless,
hassle-free car-buying experience to drivers everywhere. Customers can browse
hundreds of cars from the comfort of their home, get the right one delivered to
their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and
that’s just the beginning.
Named one of Canada’s top growing Companies two years in a row and also awarded
a spot on LinkedIn’s Top Canadian Startups list, we’re looking to add curious,
hard-working, and driven individuals to our growing team.
Headquartered in Toronto, Clutch was founded in 2017. Clutch is backed by a
number of world-class investors, including Canaan, BrandProject, Real Ventures,
D1 Capital, and Upper90. To learn more, visit clutch.ca
[https://www.clutch.ca/].
About the Role:
We’re looking for a hands-on IT professional to help build and support the
foundation of Clutch’s technology infrastructure. You’ll be the go-to person for
all things IT — from network setup and hardware support to process improvement
and employee enablement.
In this role, you’ll have the opportunity to shape how IT operates across the
company, working closely with leadership to understand needs and implement
practical, scalable solutions. This position is ideal for someone who enjoys
both problem-solving and building systems that make people’s work easier.
What you’ll do:
IT & System Administration
- Provide responsive, friendly support for staff across multiple offices and
channels
- Provision, configure, and decommission laptops/workstations
(Windows/macOS/Linux) and mobile devices (MDM).
- Administer identity & access; manage SSO, MFA, groups, and permissions.
Onboard/offboard employees: accounts, hardware, access, and training
- Manage and set up windows workstations
- Monitor and maintain networks (Wi-Fi/LAN/VPN); basic switch/AP configuration
and diagnostics.
- Troubleshoot and resolve hardware, software, and network issues (PCs, Macs,
printers, switches, cameras, APs, etc.).
- Troubleshoot and resolve hardware, software, and network issues (PCs, Macs,
printers, switches, cameras, APs, etc.).
- Set up, configure, and maintain rack-mounted switches, UniFi devices, and
wireless networks.
- Manage MDM suites for device provisioning, remote wiping, and inventory
tracking.
- Support meeting rooms and collaboration tools (Zoom/Teams/Meet), printers,
and peripherals.
Infrastructure & Process Development
- Develop and document standard operating procedures for IT processes.
- Implement basic IT asset management systems and maintain inventory accuracy.
- Recommend and deploy tools for monitoring, ticketing, and automation.
- Collaborate with department leaders to identify needs and deliver effective
solutions.
Foundations & Enablement
- Establish scalable processes for onboarding/offboarding, access management,
and hardware lifecycle.
- Create clear, easy-to-follow guides and educational content for employees on
IT best practices.
- Identify pragmatic, cost-effective ways to strengthen the company’s technical
environment.
Qualifications
- 5+ years of hands-on IT support or systems administration experience.
- Strong understanding of networking fundamentals and experience with
UniFi/Arista devices.
- Experience managing and troubleshooting Windows and macOS environments.
- Familiarity with MDM tools (e.g., Jamf, Kandji, Intune) and asset management
platforms.
- Ability to independently diagnose, prioritize, and resolve IT issues across
multiple locations.
- Excellent communication skills and a customer-first mindset.
- Valid driver’s license and ability to travel within the GTA.
Clutch is committed to fostering an inclusive workplace where all individuals
have an opportunity to succeed. If you require accommodation at any stage of the
interview process, please email talent@clutch.ca.
