What You Will Do:
Build, enhance, and nurture customer relationships to secure customer loyalty and increase business.
Persuasively explain to customers and prospective customers how company’s products and services can enhance their business.
Proactively audit client websites and review Google Analytics performance.
Perform reviews with clients on a regular basis to outline performance and make recommendations for improvement.
Work in a team environment and collaborate with other departments including, but not limited to, Development, Design, Sales, SEO and Digital Advertising.
Resolve customer issues and complaints by taking immediate action independently.
Meet and exceed established sales targets by driving customer engagement and identifying growth opportunities.
What You Will Need:
High School diploma, G.E.D. or equivalent.
Two or more years of customer service experience.
Post-Secondary diploma or degree in a technical field preferred.
Effective leadership skills, with a strong focus on operations and business processes.
Strong customer service skills and telephone manner.
Excellent communication skills, both verbal and written.
Ability to work with a high sense of urgency in a dynamic, fast-paced environment.
Organized with the ability to work to tight deadlines and under pressure.
Excellent administration skills.
Flexible and able to adapt to change quickly.
Able to follow instructions and work using your own initiative.
Able to attend and conduct meetings and work overtime as required.
Nice to Haves:
Technical background
Experience with Google Analytics
Experience with the WordPress CMS platform or other CMS platforms
What We Offer:
Competitive pay
Medical, Dental & Vision
401k/RSP programs
Company paid Group Life/AD&D insurance
Paid time off
Flexible working environment
Continuous Learning
And an amazing culture to top it all off!
At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $55,000.00 - $60,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.
E INC takes cybersecurity seriously. E INC will only reach out to candidates via our Application Tracking System Rippling, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.
EDealer
