Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Cloud Technical Operations Engineer is responsible for monitoring and supporting cloud applications in the Varian SaaS platform. This role is a conduit between the Customers, the SaaS Enablement team, and product engineering. They will work directly on product configurations and intensively interact with customer technical representatives, product owners, project managers, installation, service, engineers, and clinical services. To be successful, candidates need to be technical while having relevant people skills to operate in a complex, global environment and in a highly regulated, technical industry. Primary Responsibilities: Participate in the management and monitoring of all cloud infrastructure Carry out production deployments, identifying and patching bugs and inefficiencies Building monitoring and reporting frameworks as well as tools used to streamline and automate tasks throughout the platform lifecycle. Troubleshooting critical production issues across the platform (AWS, Azure, Windows Server) and applications (Java Tomcat, Python, Perl) Provide Customer Service including escalated support for problems and issues Drive cross-functional teaming and collaboration within all business functions Develop and maintain automation for server and application build, test, and deploy Setup and monitor Cloud products on Azure using Azure App Insights or Dynatrace Working closely with external and internal customers to complete the technical tasks for onboarding a customer to the platform Minimum Requirements: At least 3 years of relevant experience in a Cloud Operations Engineering, TechOps, or Site Reliability Engineering role You must possess exceptional verbal and written communication skills, an operations-oriented mindset, and a knack for technical firefighting, diagnostics, troubleshooting, and problem-solving. Technology stack (Must have): Cloud Provider – AWS or Azure (Preferred) Monitoring- Experience with at least one monitoring solution Dynatrace, new relic, Azure app insights Scripting – Hands-on experience with Python/Powershell Network- Able to setup VPN connectivity using Azure\AWS solutions CI\CD Tools – Experience with at least one CI\CD tool from TFS, Azure DevOps, team city & Jenkins OS Admin – Windows(Preferred) And\Or Linux Technology stack (Good to have): Infra as Code- Experience with at least one ansible/terraform (preferred)/cloud formation Knowledge of Containerization (Docker & Kubernetes) Proved track record to plan and manage SaaS cloud-based configuration Customer-centric focus to build high-level of trust Ability, competence, and confidence to inspire and lead technical customer onboarding Ready to fill gaps and reach over when a situation requires Curiosity. You learn passionately. What will set you apart: Proven track record with SaaS platforms Experience with Azure App Insights and/or Dynatrace Experience working in the medical device industry Excellent communicator that can explain complex technical problems competently with clinically oriented managers and customers. Demonstrable people and relationships skills. Self-motivated and well-organized. #LI-CORP1 Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada. Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site Equal Employment Opportunity Statement: Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. Accessibility: Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. By submitting personal information to Siemens Healthineers or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice here. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
