Role Title: HR Manager – Global Operations
Location: Toronto, Ontario, Canada (Hybrid)
Reports To: CEO & CPO
Team Size: 8–10 (HR Generalists + Global Recruitment Team)
Employment Type: Full-Time Permanent
About Fulfillment IQ (FIQ)
At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it’s designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.
Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you’re a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you’ll find meaningful work and career growth.
We’re proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You’ll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.
Role Overview
The HR Manager – Global Operations will lead human resources across Canada, the U.S., and India. This role is both strategic and operational, owning the global HR operations framework while ensuring executional excellence across hiring, compliance, analytics, and engagement. You’ll manage a distributed HR and Recruitment team, modernize systems, and drive cultural alignment across regions. This role is ideal for a hands-on operator who thrives in complexity and wants to build structure and predictability in a high-growth environment.
Key Responsibilities
🌍 Global HR Operations
• Lead HR operations across all three regions (Canada, U.S., India), ensuring consistent employee experience and compliance.
• Manage and mentor a global HR and Recruitment team of 8–10, including 5 India-based recruiters and HR generalists in North America.
• Oversee the full employee lifecycle—onboarding, documentation, background checks, exit management, and coordination.
• Maintain a two-week onboarding SLA; ensure all joining kits, IDs, and documentation are completed on time.
• Implement automation and AI-based tools to improve accuracy, speed, and candidate quality.
• Define HR SLAs for recruitment, onboarding readiness, and hiring manager updates; track and report weekly.
📊 HR Analytics & Reporting
• Transition all HR reporting into a unified PowerBI dashboard linked to BambooHR.
• Maintain real-time metrics: headcount, attrition, diversity, cost-per-hire, hiring velocity, and compliance status.
• Own quarterly analytics for leadership—people costs, hiring ROI, performance trends, and retention data.
• Partner with Finance for monthly headcount and payroll alignment.
🎯 Talent Acquisition & Screening
• Optimize candidate pipelines and recruiter productivity; reduce time-to-hire to within a 30-day SLA.
• Manage ATS integrations (Workable/BambooHR), job board syncing, and candidate tracking accuracy.
• Rationalize sourcing spend (e.g., LinkedIn Recruiter) and report on ROI by source.
• Implement structured screening and video assessments for quality control before technical panels.
• Ensure data hygiene and timely stage updates for all open roles.
💬 Culture & Engagement
• Drive employer branding through updated career page, referral campaigns, and LinkedIn Life content.
• Plan and execute engagement events, recognition programs, and quarterly culture themes.
• Launch pulse surveys and track engagement vs. retention and performance KPIs.
• Partner with Marketing to enhance internal storytelling and communications.
🏛️ Compliance & Policy
• Own compliance and audits across all entities (Canada, U.S., India).
• Maintain up-to-date understanding of regional labor laws, benefits, and severance practices.
• Conduct internal audits on contracts, policy adherence, and HR documentation.
• Partner with Legal and Finance for payroll reviews, tax documentation, and certifications (SOC2, ISO27001).
🧰 Systems & Tools
• Serve as system owner for BambooHR, PowerBI, and Recruitment Tracker (SharePoint).
• Ensure tool integration and access governance across HR, IT, and Finance.
• Evaluate new HR technologies that improve process automation, data accuracy, and reporting.
Qualifications
• 8–12 years of HR experience managing multi-region operations (Canada, U.S., India preferred).
• Strong foundation in operational HR—onboarding, compliance, analytics, recruitment execution.
• Proven experience managing HRIS/ATS systems (BambooHR, Workable, PowerBI, M365).
• Familiarity with AI-enabled recruiting tools and automation platforms.
• Solid understanding of employment laws and cross-border HR compliance.
• Experience leading remote, hybrid, and cross-cultural teams.
• Analytical, data-driven mindset with excellent communication and stakeholder management skills.
• Certification such as CHRP/CHRL, SHRM-CP, or equivalent preferred.
Cultural Fit
• Pragmatic executor who values systems, process, and accountability.
• Operates with transparency and data-backed decision-making.
• Thrives in high-growth, fast-moving environments; brings calm through structure.
• Empathetic leader able to align global standards with local nuance.
Why You’ll Love Working Here
At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.
Here’s what makes working with us a rewarding experience:
Work That Matters
Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones.
Career Growth That Matters
We’re serious about growth.
Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional.
Flexibility to Thrive
Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.
We Celebrate You
From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.
A Collaborative Culture
Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.
Perks you’ll appreciate (Canada)
Employee Health: While Canada has a public healthcare system, we offer a supplementary benefits plan that includes coverage for medical, as well as an employee wellness program.
Time Off: Our paid time off includes statutory vacation time, sick leave, and public holidays, consistent with provincial labor laws.
Retirement: We contribute to the Canada Pension Plan (CPP) and also offer supplementary retirement savings plans.
Professional Growth: We provide a dedicated learning and development budget to support your career growth.
Flexible Work: You will have access to flexible work hours and remote flexibility.
Perks: We offer reimbursement for business travel, internet, and workstation costs, as well as anniversary rewards and an employee stock option (ESOP) program.
Community Engagement: We host team events and in-person organizational meetups to foster a strong company culture
Life at Fulfillment IQ:
Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.
Learn More About Us
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube
