Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…
We play by the following rules:
We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate
Job Description
Are you passionate about creating exceptional customer experiences? Join our team in Nelson, Canada, as a Seasonal Customer Experience Representative and help us spread joy during our busiest time of the year! We're looking for enthusiastic individuals who love interacting with people and have a knack for providing outstanding service.
Create a warm and welcoming environment for our customers
Engage in friendly and helpful interactions with customers on the sales floor
Assist customers in finding products and making purchasing decisions
Share product knowledge and tell compelling stories about our merchandise
Maintain a neat and organized store appearance
Operate point-of-sale systems and process transactions accurately
Collaborate with team members to ensure smooth store operations
Adapt to changing customer needs and store priorities
Participate in maintaining visual merchandising standards
Contribute to a positive and supportive team atmosphere
Assist with inventory management and restocking as needed
Stay informed about promotions, new products, and store policies
Qualifications
Exceptional customer service skills with a friendly and approachable demeanor
Strong communication abilities, both verbal and written
Adaptability and flexibility to thrive in a dynamic retail environment
Enthusiasm for learning about new products and services
Ability to remain mobile on the sales floor for extended periods
Capability to lift and move items weighing up to 40 pounds, using proper techniques
Availability to work flexible hours, including evenings, weekends, and holidays
Basic computer skills for operating point-of-sale systems
Problem-solving aptitude to address customer concerns effectively
Team player mentality with a willingness to support colleagues
Ability to multitask and stay organized in a fast-paced setting
Retail experience preferred but not required
High school diploma or equivalent
Additional Information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process.
WELCOME HOME
