Job Description What is the opportunity? As a bilingual Clinical Specialist, you will analyze medical information related to disability claims in a collaborative, multi-disciplinary digital environment. You will work closely with claim adjudicators, physicians and rehabilitation specialists to provide expert input, set clinical direction and implement clinical strategies across various Life & Health product lines to deliver effective service solutions to enhance outcomes. You’ll have the opportunity to contribute to key projects and initiatives. What will you do? • Responsible for critical analysis of medical information on Life & Health claims to assess the nature, extent and impact of medical or psychiatric conditions, as well as medical restrictions and limitations and expected recovery timeline • Responsible for completing thorough and objective clinical reviews, for accurately documenting the information and for delivering quality, cost efficient work product within established service standards • Provide input, set clinical direction and implement clinical strategies across multiple product lines for Life & Health Claims • Take ownership of client problems through first call resolution coaching and escalate as appropriate • Proactively collaborate with claim Adjudicators, Physicians, and Rehabilitation Specialists to deliver effective service solutions What will you need to succeed? Must have: • RN or BSCN designation in nursing required • Bilingualism in French and English, both written and spoken • 5 years’ experience of current, proven clinical experience, in occupational health, rehabilitation or case management, industrial disability management, worker’s compensation, psychiatric, cardiac, emergency care or orthopedic nursing • Strong analytical and decision-making skills as well as excellent oral and written communication skills • Demonstrated ability to effectively deal with customers in a manner that is professional with a high degree of customer service • Demonstrated ability to thrive in a high-pressure environment with times constraints • Proficiency in MS Office application, PowerPoint, and\or similar applications Nice to have: • Demonstrate a growth mindset and ability to adapt to challenges, learning from experiences and continuously improving performance Special Conditions Please note this is a contract position expiring on March 31, 2027. The successful candidate will have the ability to work out of any province. What's in it for you? • A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans • Competitive pay and high-earning potential • All the tools, training, and team support you need to grow your career • Flexible work/life balance options • RBCI software tools to boost your productivity RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first. Job Skills Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City: Mississauga Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: INSURANCE Job Type: Contract (Fixed Term) Pay Type: Salaried Posted Date: 2025-11-10 Application Deadline: 2025-11-26 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
