SUMMARY
The Online Project Supervisor works in close collaboration with Project Managers to ensure the successful execution of online projects. This includes drawing samples, sending e-mails, monitoring quotas and timelines, and ensuring that invitation standards (spam, list quality, etc.) are respected.
This role requires a combination of customer service expertise, strong interpersonal skills, and technical knowledge in relevant tools and systems.
To be successful in this role, the candidate must consistently demonstrate attention to detail, respect for deadlines, and a commitment to quality and service excellence. This position also serves as the main contact outside of regular business hours to ensure smooth project execution.
RESPONSIBILITIES
Manage web project samples and e-mail distributions in compliance with Leger’s quality standards.
Provide daily project updates to Project Managers, including progress, quotas, incidence rates, response rates, and sample quality.
Monitor projects on a daily basis (progress, quotas, response rates, impacts, bounces, quality of external lists, timelines).
Identify and resolve technical or operational issues promptly to maintain project timelines and quality.
Test survey links and questionnaires prior to project launch to ensure functionality and accuracy.
Communicate with sample suppliers during assignments requiring subcontracting.
QUALIFICATIONS
College diploma in a related field.
Minimum of six (6) months of experience in market research or opinion polling.
Strong technical skills; familiarity with internal tools
Bilingualism (English and French) is an asset.
Ability to manage multiple projects simultaneously.
SKILLS
Strong customer service orientation and ability to understand and meet client needs.
Excellent communication and interpersonal skills, especially in managing project challenges or delays.
Proven problem-solving abilities and sound judgment.
High attention to detail and ability to work efficiently under pressure.
Strong organizational skills to coordinate several projects at once.
