We offer the following in our search for engaged employees looking to become part of a successful team:
A continuous learning environment that develops your individual career goals
A continuous improvement environment where all ideas are explored
Engaged coaches and mentors who will provide guidance but also allow autonomy
Team atmosphere
Comprehensive total rewards package including company paid group benefits and individual RRSP
Support of professional memberships and certifications
Standard office hours; Monday to Friday from approximately 8:00am to 5:00pm
The Opportunity:
The Helpdesk & Support Technician is the first point of contact for any IT related issues and is responsible with providing technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
Key Accountabilities:
Receive and respond to helpdesk tickets for end users requiring support quickly and accurately
Deliver IT support via telephone, email or on-site providing courteous, professional and quality service
Escalate unresolved issues to the relevant personnel, monitoring progress and providing follow-up with end user until resolution
Identify and propose resolutions for repetitive issues and create how-to-guides for end users
Diagnose software and hardware issues and send recommendations to users or contact vendors for support where required
Monitor and manage file space and backups
Coordinate end of lease hardware imaging, deployment and asset tagging
Assist with PC replacements & other desktop hardware/software changes
Setup new users in active directory and ensure user has the correct group membership
Create and update deployment packages and application deployments for various software
Research and implement alternatives and options that could improve daily operations
Complete tasks outside primary business hours when required
Shared after hours on-call support
Perform other duties as required
What You Need To Be Successful In This Role:
Post-secondary degree or diploma in Information Technology or related field
Minimum 2-5 years of relevant work experience in a Microsoft Windows/Office 365 & Networking environment
Prior work experience with Windows 10 Desktop, Windows Server and the Microsoft Office Suite
Commitment to customer satisfaction and customer focused mentality
Strong verbal and written communication skills, relationship building and interpersonal skills
Strong organizational skills and the ability to work on multiple tasks simultaneously
Creative and effective problem-solving ability
Comfortable working with a range of devices (desktops, laptops, smartphones and tablets) for testing and / or deployment of applications
Detail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy environment
Demonstrated ability to collaborate effectively and independently with individuals at various levels is required
Well-organized, enthusiastic, continuous improvement focus, professional and a positive team member
Local travel may be required (within 1 hour of Woodbridge)
