MedSpa Partners: Patient Success
About us
MedSpa Partners is a collective of North America’s leading medical aesthetics clinics, united by a shared mission: To prove word-class patient experiences. We are driven by growth, innovation, and the belief that our people are the foundation of our success. Our team is dynamic, collaborative, and passionate about excellence in everything we do.
Our core values: RESPECT | INNOVATION | COMMUNITY | EXCELLENCE | AGILITY
About the role
We are seeking a patient Success, virtual concierge, a high-energy, self- motivated professional who thrives on creating a meaningful connection with both new and exciting patients. This is not your typical customer service role, it’s a hybrid or relationship management, retention strategy, and patient engagement, where your personality, tone, and ability to think on your feet will set you apart.
As a patient success representative, you’ll play a pivotal role in driving patient loyalty, re-engagement, and new appointment bookings for some of the most respected medical aesthetic brands in North America.
About you
You are someone who brings enthusiasm, energy and creativity into everything you do. You know how to connect authentically, sell confidently, and deliver service that feels personalized and genuine. You’re motivated by results, proud of your impact, and able to pivot quickly in a fast paced, evolving environment.
Responsibilities
· Build relationships with both new leads and existing patients to encourage rebooking, retention, and satisfaction.
· Manage and nurture your retention list’s, using CRM & PMS data to reconnect patients in warm and engaging ways.
· Utilize our CRM platforms (HubSpot experience is a plus) to track patient communications, manage follow ups, and maintain accurate records.
· Support your assigned clinics by managing inbound and outbound communication (phone, text, email, and direct message)
· Facilitate a seamless patient journey, from initial outreach to consultation booking, to follow up.
· Uphold a high standard of service and energy, always representing the clinic brand with enthusiasm and professionalism.
· Contribute ideas and feedback to improve patient engagement, strategies, and retention programs.
· Bring a growth mindset, continuously learning from training, coaching, and peer collaboration.
What we offer
· Remote work: work from home with all necessary hardware and software provided.
· Industry leadership: Be part of a fast-growing network of North America’s top medical aesthetics clinics
· Training & development: Comprehensive onboarding and ongoing training to help you excel and grow your skills.
· Compensation & Perks: Competitive salary, commission opportunities, and discounts on aesthetic treatments.
· Culture: A passionate, supportive team that celebrates creativity, innovation, and personal success.
Job Type: Full Time, Permanent.
Pay: $50,000 - $60,000 per year
You’ll thrive in this role if you
· Are energized and self-motivated, even when working independently.
· Bring creativity and strategic thinking to how you engage and re-engage patients.
· Have excellent communication and tonality, leaving every caller feeling valued and excited.
· Take pride in your professionalism, representing premium clinic with confidence and class.
· Can adapt quickly, pivoting as new initiatives or opportunities arise.
· Enjoy being part of a team that is constantly testing, learning, and improving.
· Have experience in customer service, sales, or the medical aesthetics industry (an asset, not a requirement)
· Are available to work evenings and weekends (required)
