As a Customer Success Specialist, you will serve as the trusted partner and
escalation point for customers, ensuring their experience with PERGOLUX remains
smooth, transparent, and premium from start to finish. You’ll resolve complex
issues, coordinate cross-functional workflows, and support operational
excellence as we continue expanding across North America. As part of a
fast-growing, design-driven global brand, you’ll play a key role in elevating
our customer journey while contributing to a culture built on integrity,
ambition, innovation, humility, appreciation, and unity.
WHAT YOU’LL DO
- Serve as the main point of contact for escalated customer inquiries and
technical support.
- Coordinate cross-functional communication between Customer Service, Product
Development, Logistics, and Warehouse teams to resolve complex cases.
- Oversee order prioritization and fulfillment while collaborating with
internal and external stakeholders.
- Manage communication with installation partners to ensure successful on-site
setup and customer satisfaction.
- Support team development by leading Customer Service meetings and delivering
onboarding and product training for new hires.
WHAT YOU’LL BRING
- 2–3 years of experience in Customer Success, Account Management, or Customer
Support in a fast-paced environment.
- Strong experience managing customer escalations and solving complex issues.
- Proven ability to coordinate effectively across teams such as Logistics,
Product, and Customer Service.
- Proficiency with CRM systems (e.g., HubSpot, Salesforce, Zendesk).
- Excellent written and verbal communication skills in English.
BENEFITS
- Comprehensive health insurance coverage.
- Retirement plan options.
- Paid vacation and sick days.
- An international, collaborative work environment that values creativity and
innovation.
- Professional growth opportunities in a rapidly scaling e-commerce company.
- Team culture & events including team-building activities, seasonal
celebrations, and after-work gatherings.
- Employee discounts on all PERGOLUX products.
- Comfortable workspace with complimentary snacks and beverages.
HOW TO APPLY
We’d love to hear from you!
Apply via or visit our .
