Job Description What is the opportunity? The Client Experience and Digital Design (CXDD) team at RBC Insurance is seeking a Manager, User Experience Research to design and lead user research initiatives aimed at enhancing how clients and advisors interact with RBC Insurance’s digital products and services. In this role, you will plan and conduct studies of moderate to high complexity, turning research into insights that shape design and product decisions. Your work will contribute to making servicing easier, reducing friction, and improving clarity for both clients and advisors. As a key collaborator, the manager partners closely with designers, product owners, product managers, and business stakeholders to ensure that evidence, not assumption, drives experience design across RBC Insurance’s digital ecosystem. What will you do? Plan and conduct single stage user research to evaluate concepts, prototypes, and live experiences for client and advisor users. Select and apply suitable methods such as usability testing, interviews, surveys, card sorting, or tree testing to answer specific design and product questions. Coordinate research recruitment. Identify target participant groups, manage outreach, schedule sessions, and track participation. Create research readouts that tell a clear story for stakeholders, with practical recommendations. Partner with designers, product owners, and journey teams to embed research findings in design decisions and backlogs. Maintain research artifacts and help build a reusable body of knowledge for advisor What will you need to succeed? Must-have Bachelor’s or Master’s degree in psychology, Human Computer Interaction, Design, Human Factors, or a related field. 2 to 5 years of experience in UX research. Practical experience with common research methods and tools, including usability testing, A/B testing, interviews, surveys, card sorting, and tree testing. Strong analysis skills. Able to turn raw notes and recordings into themes, insights, and recommendations. Strong communication and presentation skills. Able to tailor messages for designers, product owners, product managers, and business stakeholders. Experience working on cross functional teams in an Agile or iterative delivery environment. Nice-to-have Ability to choose the right method for the research question at hand. Experience supporting both discovery research and evaluative research. Experience with research repositories or knowledge management (nice-to-have) Able to manage several requests and deadlines at once in a fast-paced setting. Proficiency with standard office tools (Word, PowerPoint, Excel, Outlook). What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans Competitive pay and high-earning potential All the tools, training, and team support you need to grow your career Flexible work/life balance options RBCI software tools to boost your productivity Job Skills Agile Methodology, Evaluative Research, Human-Centered Design, Human-Centered Design Thinking, Information Architectures, Online Qualitative Research, Qualitative Research, Qualitative Research Analysis, Qualitative Research Design, Qualitative Research Methods, Qualitative User Research, Quantitative Research, User Experience (UX) Research, User Insights Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: INSURANCE Job Type: Regular Pay Type: Salaried Posted Date: 2025-11-12 Application Deadline: 2025-11-28 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
