Assistant Retail Store Manager (12-month contract)

Royal Ontario Museum • Toronto • 1w ago

WHO WE ARE Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED Are you a strategic thinker with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where you can contribute to the overall success of a retail operation? If so, we have an exciting opportunity for you at the Royal Ontario Museum (ROM). As the Assistant Manager of Retail, In-Store Service, you will be pivotal in the ROM Retail management team. Reporting to the Manager of Hospitality & Retail Service Operations, you will serve as the on-site in-store supervisor, overseeing outstanding customer sales and service delivery. You will have the opportunity to strategically contribute to the overall operations of the store, acting as a liaison with various departments within the museum.

HOW YOU WILL MAKE AN IMPACT

Support the Senior Assistant Retail Store Manager in driving store performance by enhancing customer satisfaction, increasing sales, and delivering an exceptional ROM shopping experience.
Supervise daily store operations, including openings, closings, retail transactions, and cash handling.
Collaborate with the Manager to plan staff schedules, ensuring efficient coverage and smooth store flow.
Lead the in-store team to uphold excellent merchandising, maintain product displays, and ensure a clean, organized, and visually engaging retail environment.
Provide exceptional visitor engagement by sharing product knowledge, promoting memberships, and representing the ROM brand through outstanding service.
Manage e-commerce operations, including online sales, order fulfillment, and coordination with the shipping department.
Monitor online sales performance, product availability, and order processing to ensure accurate and timely delivery.
Assist with inventory management, including stock reception, transfers, and display preparation.
Mentor and support new team members, fostering a culture of collaboration, learning, and continuous improvement.
Participate in team meetings and training sessions to strengthen sales, customer service, and product knowledge.

WHAT YOU BRING

Secondary School Diploma required; additional certification in retail, hospitality, tourism, or customer service is an asset.
Minimum one (1) year of supervisory experience in retail, hospitality, tourism, or another customer-focused environment.
Strong communication and interpersonal skills, with the ability to engage visitors and represent the ROM brand with professionalism and enthusiasm.
Proven ability to manage busy environments and handle inquiries or complaints with tact and diplomacy.
Experience supporting stockroom operations, visual merchandising, and maintaining attractive in-store displays.
Demonstrated leadership skills with the ability to motivate, coach, and support team members.
Proficiency in English required; additional language skills—especially French—are considered an asset.
Flexible availability, including days, evenings, weekends, holidays, and peak museum periods, with a willingness to attend occasional meetings outside standard operating hours.

SALARY & TERMS OF EMPLOYMENT

START DATE: December 2025
OPEN DATE: November 12, 2025
CLOSE DATE: Open until filled
STATUS: Part-time, Contract
EMPLOYEE GROUP: Non-union
HOURLY RATE: $26.00
SCHEDULE: Up to 24 hours weekly
PROBATIONARY PERIOD: Six (6) months
LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role.

The above-listed process may change or vary based on the nature and scope of the position.

All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.

WHY PEOPLE CHOOSE ROM

Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.

APPLY NOW [https://20230130154857_ncdicxebdgtp12ng.applytojob.com/apply/jCGp2ROzHc/Assistant-Retail-Store-Manager-12month-Contract]

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.