Senior Data Analyst Department: Member Experience and Pension Operations Type: 18-Month Contract Location: Toronto (Hybrid) Posting Date: November 12, 2025 At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business. When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust – in Toronto, London and Sydney – makes a meaningful impact. Our culture is driven by team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone. We work in a fast-paced environment, but we find time to have fun and give back to the community. What OPTrust Offers You Unique culture rooted in our core values – collaboration and teamwork, integrity, respect, flexibility, excellence and continuous improvement. A purpose-driven environment where we all work towards the common goal of paying pensions today and preserving pensions for tomorrow. A flexible, hybrid work model. Benefits package after six months of consecutive employment. Optional membership in our world-class defined benefit pension plan. A dedicated inclusion, diversity and equity strategy with meaningful opportunities to participate, including our employee-led resource groups. About the role This role is accountable for delivering technical expertise and contribute to the development and maintenance of data management practices. The mandate includes designing and implementing business processes, systems, methods and procedures that ensure accurate reconciliation, strong controls, and high standard of quality and integrity for employer and plan member information. In addition, this position is responsible for building and maintaining reporting solutions using business intelligence tools, enabling actionable insights and informed decision-making across the organization. What you’ll do Provides expertise on business intelligence and data management standards, business process operating methods, and work procedures. Examples of key tasks include: Build, prepare statistical reports and/or presentations on results/findings/recommendations related to business process reviews and on going data management functions identifying and documenting trends in data problems and passing on information and suggestions regarding improved data handling and control to the manager Provide support to product owners by generating and presenting data in a form to assist with business decisions (trends, projections, volumes, etc) Familiar with working with datasets and will be extracting, transforming, organizing, and translating raw data into actionable insight, data workflow, and work-inventory management for the department to maintain service levels, productivity, and standards Analyses and establishes internal work processes, procedures and controls related to the entire cycle of data interface processing and reconciliation Follows up with OPTrust staff and employers to resolve data processing and reconciliation problems including source file issues, membership and contribution split reconciliations, problem solving of aborted updates of pension database, and recovery implementation Represents OPTrust in discussions with employers regarding OPTrust data control and integrity requirements Follows up and assists employers in reviewing work processes and procedures related to member data Detecting and implementing solutions to complex data integrity issues with employers and OPTrust business areas Designs and delivers presentations education and training to employer representatives or OPTrust staff regarding data management process is systems and procedures Develop and support initiatives in achieving departmentally benchmarks and goals Work with individual smaller employers/payroll providers to improve their extract programs to meet OPTrust’s requirements Develop structure testing of data received to improve business processes Develop audit programs to validate the data received from employers Lead the batch data remediation processes for batch extracts including Annual Pension Statement (APS) Support role in generating remediation information for AVE purposes to reduce remedial process time Annual update and verification of system tables Represents data management group in special project work teams related to design testing and implementation of new system applications as well as annual project deliverables. Examples of key tasks include: Providing business analysis from data management perspective on projects regarding member and employer data related controls and completeness and accuracy of such data; projects will cover such areas as data purification, the production of accurate annual pension statements to members, the extraction of actuarial data, and the maintenance of pension records and benefits for members on long term disability. Analyzing data management user requirements related to new application development. Participating in system design walkthroughs and evaluations Developing user acceptance test plans including test strategy, test criteria, and test data identification resource and time estimates; Implementing and controlling user acceptance test projects, identifying issues with IT as needed Controlling code table administration for pension database and security requests for special project users; Designing and delivering training and support to users of pension database and coordinating database communication updates What you bring Advanced knowledge of pension plan administration and of related legislation/Plan provisions including the OPSEU Pension Plan text, the Pension Benefits Act, the Family Law Act, and federal statutes such as CPP, EI, and the Income Tax Act Applied knowledge of business and administrative processes and systems in the financial services sector Familiar with extracting, transforming, loading (ETL) methods for large datasets, integrating to source data to produce actionable insights. Knowledge of electronic data processing and financial system controls and methods to establish operating procedures that ensure control and integrity of data management processes Knowledge of database systems operations and use, spreadsheet applications, and database inquiry languages and products to resolve complex data problems, redesign work processes/procedures and provide technical assistance/guidance to junior staff Experience using MS Office Suite (Excel, PowerPoint, PowerBI) Post-Secondary Degree or Diploma Experience with database systems operations Experience building dashboard using Microsoft Power BI or Tableau Familiar with SQL and writing scripts to extract data Experience with RPA or other automation development is highly preferred Strong research and analytical skills to identify and resolve complex membership data problems and improve operating/control procedures and efficiency, and make related recommendations. Strong organizational skills in order to balance workload and set priorities Excellent written and verbal communication skills Interpersonal and negotiation skills along with a strong client service orientation Positive attitude towards work and work colleagues in order to support team goals and organization values of strong teamwork, cooperation and mutual respect. High degree of accountability and personal leadership Exemplify OPTrust’s values: collaboration and teamwork, integrity, respect, flexibility, excellence, and continuous improvement. Please submit your application via Workday by November 26, 2025. Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity, and equity in everything we do. OPTrust is an organization engaged in building on our unique and diverse strengths. We know a diversity of backgrounds, cultures, gender identities and perspectives are critical to achieving our shared goals. If you require accommodation at any time during the recruitment process, please send a message to careers@optrust.com, or discuss your needs with the Talent Acquisition Consultant during the telephone screening. We will do our best to work with you and provide appropriate accommodation. As an organization we’re seeking ways to respond to the Truth and Reconciliation Commission of Canada’s Call to Action 92. We are working with the Canadian Council for Indigenous Business to build bridges with Indigenous communities and partners, and we have created an employee-led Reconciliation Working Group that will work with Indigenous experts to identify a path to reconciliation for our organization. We thank all interested applicants, however only those under consideration will be contacted. With net assets of over $26 billion, OPTrust invests and manages one of Canada's largest pension funds and administers the OPSEU Pension Plan (including OPTrust Select), a defined benefit plan with over 114,000 members. OPTrust was established to give plan members and the Government of Ontario an equal voice in the administration of the Plan and the investment of its assets through joint trusteeship. OPTrust is governed by a 10-member Board of Trustees, five of whom are appointed by OPSEU/SEFPO and five by the Government of Ontario.
