Position Summary
Under the direct supervision of the Operations Supervisor, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
Answers guest services switchboard; informs or re-directs calls accordingly
Greets guests in person; offers information on the facility, events and promotions
Promote and administer the Elements Re wards Loyalty program
Assisting with the execution of onsite events, promotions and entertainment initiatives
Responds to, resolves or escalates issues as required
Communicates effectively with all appropriate operational depa rtments
Builds strong working relationships with guests and team members
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Education and Qualifications
High School Diploma
Minimum 2 years of experience in customer service; gaming experience an asset
Ability to successfully obtain a Gaming License
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Work Environment Considerations
Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, non-traditional work hours
