Customer Credit Relationship Manger
Tirecraft Ingersoll
The Customer Credit Relationship Manager oversees and controls all aspects of Accounts Receivable across the organization. This role ensures consistent credit practices, enforces policies, mitigates risk, and leads collection activities from start to finish, including legal escalation when required. Acting as the key contact between the Support Centre and stores, the Customer Credit Relationship Manager drives financial accountability, provides reporting transparency, and safeguards company receivables through proactive management and strong customer relationships.
Helping Canadians Get Ahead
Benefits:
Benefits Package including Health and Dental coverage + more
Employee Assistance Program (EAP)
Employee Purchase Program (deals deals deals!)
Birthday off with pay
Ministry Certification(s) available
Future ownership opportunities; Employee Stock Ownership Plan
Responsibilities
Leadership and Oversight
Take ownership of the company’s full Accounts Receivable (AR) portfolio across all stores
Lead the credit and collections process, ensuring consistency, accuracy, and adherence to company policy
Train, guide, and support store teams in proper credit and collection procedures
Communicate regularly with management regarding AR status, trends, and risk exposure
Credit Management
Review and approve new credit applications, set limits, and determine terms based on financial analysis and payment history
Maintain and enforce company credit policies and update them as required
Monitor account activity for policy compliance, misuse, or abuse and escalate concerns appropriately
Manage credit limit changes and risk exposure based on evolving customer circumstances
Collections and Control
Proactively manage overdue accounts through direct communication with stores and customers
Lead the escalation process including issuing demand letters, final notices, and referring to legal or third-party collections
Oversee and document all collection efforts and outcomes
Negotiate and manage payment plans where appropriate while protecting company interests
Reporting and Analysis
Prepare, analyze, and distribute AR reports (aging, risk exposure, collections performance, bad debt trends)
Identify and flag concerning accounts or patterns for management action
Reconcile and review accounts to ensure data integrity and timely reporting
Support month-end close and assist with bad debt provision analysis
Compliance and Documentation
Ensure AR processes comply with company standards and legal requirements
Maintain thorough and accurate records of credit reviews, customer communications, and collection activity
Maintain pre-filled credit applications for new suppliers
Credit Card Reconciling
Collaborate with finance during audits, legal reviews, and system updates
Perform any other tasks as assigned by management.
Qualifications
5+ years of experience in credit, collections, or AR management (multi-location environment preferred)
CCP designation considered an asset
Strong understanding of credit analysis, collections law, and AR systems
Proven ability to balance customer relationships with firm enforcement of policy
Excellent communication, organization, and analytical skills
Proficiency in reporting and ERP systems (Costar or equivalent)
Interested applicants should submit their resume via this ad. We appreciate all interested applicants, however, only those selected for an interview will be contacted. This position is for an new vacancy.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
