Conversion request for Bera, Nirjhar (3J921) Department Background - Workforce Support Services Workforce Services is within the Enterprise Technology & Services (ETS) organization at Morgan Stanley. Workforce Services (WS) hosts the Firm's global support services from global call centers to executive support. Within WS, Technology Delivery Management (TDM) specifically focuses on the enablement of our enterprise technology leaders with a broad range of services from project management to strategy execution and organizational design. Position Overview The Delivery Manager is responsible for driving and managing key initiatives across the WS organization. This individual ensures that all initiatives adhere to firmwide standards, deliver measurable value, and support enterprise transformation goals. The person will collaborate with regional execution teams, global PMO leadership, and global stakeholders ensuring transparency, consistency, and accountability. Key Responsibilities Project Oversight, Management & Execution > Oversee the execution of projects to ensure they are delivered on time, within scope, and within budget. > Adhere to project management methodologies, tools, and best practices in alignment with TDM Standard Operating Procedures. > Personally manage and execute high-profile, business-critical projects Strategic Planning & Alignment > Collaborate with senior stakeholders to ensure initiatives align with broader organizational goals. > Contribute to the development, prioritization, and refinement of strategic project roadmaps. > Identify and recommend opportunities for operational optimization and transformation to drive organizational excellence. Stakeholder Management > Engage with global stakeholders to define project scopes, objectives, and success criteria. > Facilitate clear and consistent communication between all stakeholders aligned to the initiatives being managed > Manage stakeholder expectations and ensure alignment throughout the project lifecycle. Risk & Issue Management > Proactively identify, assess, and mitigate project risks and issues. > Develop contingency plans and lead resolution efforts to maintain delivery momentum. Performance Monitoring & Reporting > Define and track key performance indicators (KPIs) and success metrics for regional projects. > Provide regular, data-driven portfolio updates to stakeholders and senior leadership, highlighting progress, risks, and opportunities. Qualifications Education & Experience > 3-5+ years of project/program management experience > Proven success managing complex, cross-functional portfolios in a matrixed organization. > Experience with virtual and global collaboration and related techniques. > Excellent analytic skills, strong experience in metrics/KPI creation and management. > Excellent written and verbal presentation skills with a high attention to detail. Skills & Competencies > Strong leadership, communication, and stakeholder engagement skills. > Deep understanding of project management methodologies (Agile, Waterfall, Hybrid). > Proficiency in project and portfolio management tools (e.g., MS Project, JIRA, PowerBi, Excel, PowerPoint). WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society. What We Do
