Position Overview
As a Campus Store Manager - Canada, you will provide leadership for all facets
of store operations. You will be responsible for inspiring teams to consistently
drive results through sales growth while delivering the highest level of brand
and operational excellence by ensuring your team delivers an engaging customer
service experience.
Through your expertise and influence, you will cultivate an environment of
mentorship and continuous development of your team members while staying engaged
in financial metrics, store performance, and short/long-term planning and
support a Regional Manager with overall store and campus relationships and
operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put
People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate
proficiency in Follett Strategic Core Competencies - Thought, Results, People,
and Self.
Responsibilities
Driving Results/Sales: Execute operating plans and daily operations for both
traditional and rush (peak) periods consistent with company objectives.
Including:
- Execute sales promotions, special events, book signings, and preparation of
merchandise displays, store layout, and advertising copy.
- Responsible for leading in-store course materials activities in collaboration
with course materials leadership.
- Partner with Regional Manager to review store financials and adjust
accordingly to drive sales. Responsible for meeting annual shrink budget.
- Review and approve store markups, markdowns, and write-offs within company
guidelines.
- Ensures the security of company assets and the safety of associates and
customers, and adherence to company policies.
Campus Relationships: Communicate and partner with the campus including:
- Facilitation of campus and/or community events.
- Day-to-day communication of store operational activities.
- Strategic Partnership Reviews.
- Ensure campus outreach and engagement.
- Bookstore Advisory Committees.
Talent Management: Responsible for full cycle talent management, including:
- Develop cross-functional teams of engaged team members with the ability to
execute initiatives and drive operational standards to produce business
results.
- Ensure effective performance management and maintain a culture of
accountability.
- Recruit, train, coach, and develop all team members.
Customer Service: Partner to create and maintain an engaging customer service
culture, focused on solutions-based selling and an exceptional customer
experience. To include:
- Develop and maintain relationships with customers, faculty, staff,
administrators, vendors, and One Team Center staff to share information to
improve and drive market share.
- Answer routine inquiries and handle escalated complaints.
- Ensure the store is neat, clean, and orderly.
- May oversee a café or convenience store and must ensure compliance with all
health and food safety regulations.
Other duties as assigned to support general store operations.
Qualifications
- Bachelor's Degree or Equivalent.
- 3-5 years of retail management or strong customer service experience.
- General Computer Skills.
- Academic retail experience is a plus.
- Strong organizational, time management, and problem-solving skills.
- Vital customer service, communication, and presentation skills.
- Strong analytical skills and financial acumen.
- Advanced relationship building, a demonstrated ability to influence a team,
and customer outreach.
- Travel: minimal - less than 10%.
