Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: The Community & Family Services Worker assists individuals and families who are seeking aid and assistance from or have been referred to The Salvation Army. This position also provides support to the Food Bank Program and other programs provided by the Temiskaming Community and Family Services. Accountabilities: Client Services and Programs Conduct intake interviews, client assessment and emergency assistance for clients to determine immediate needs and supports required. Refer clients to other community resources or Corps Officer for pastoral assistance where appropriate. Actively promote Temiskaming Community Church and Community & Family Services programs to food bank clients. Responsible for overall food bank operations – advising supervisor of food shortages, receiving, and recording all non-monetary Food Bank donations, maintaining work area for cleanliness and organization. Ensure Food Bank shelves are stocked and always organized and kept in a professional manner. Receive Food Bank deliveries and stock storage area while keeping it organized and clean. Breakdown boxes and dispose properly after deliveries made to any CFS programs. Give oversight to community ministries programs, ensuring ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives. Network with Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and program. Develop and maintain a good understanding of services provided by external agencies. Organize season or special programs i.e. Christmas Hamper Program, Coats for Kids, Backpacks for Kids etc. Assist with the organization and delivery of seasonal programs, i.e. Christmas Kettles. Develop and maintain volunteer base to assist with delivery of CFS programs in coordination with the Corps Officer. Oversee and complete appropriate reporting for community-based grants. Work with other Family Services staff to maintain, promote and improve the profile of The Salvation Army Temiskaming Community Church and Community & Family Services programs within the community. Supervision Provide direction and support to all family services volunteers, ensuring that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army. Recruitment, orientation, performance management of volunteers in consultation with Corps Officer or designate. Develop strategies and recommendations for volunteer development. In consultation with the supervisor may organize regular meetings with volunteers. Finance & Administration Maintain accurate, confidential records of client information on The Salvation Army’s computer system (such as Link2Feed) while maintaining confidentiality. Ensure vouchers are given within the guidelines provided by the Corps Officer and records kept in adherence to the budget. Prepare/provide statistical reports and monthly statistics as necessary for SAMIS reporting. Maximize utilization of all computerized management programs i.e., Link2Feed and/or external programs as necessary. Prepare and distribute brochures to organizations throughout the county promoting services. Assist the Corps Officer with ongoing strategic planning to ensure programming reflects client need as these may evolve in our changing socioeconomic climate. Periodically review assistance guidelines with Corps Officer. Participate in the development and implementation of policies and procedures for Community Family Services. May provide input to Corps Officer with regards to operational budget managed by DHQ Finance. Health and Safety Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures. Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety, etc. Perform other related duties as required. WORKING CONDITIONS: This is a permanent full-time position based on 40 hours per week. Flexibility in scheduling is required, some weekend and evening work may be required. The Supervisor will set the hours of work and work schedule. Working environment is typically in the office in generally agreeable conditions. This job requires reaching, bending, and stooping frequently, working in a sitting and standing position for periods of time. Dealing with difficult people and verbal abuse. Ability to lift/move up to 20 pounds. Some travel, up to 10% of the time is required for picking up food etc. Normal hours of work: Scheduled as per hours of operation Monday to Friday, between the hours of 8:00a.m.to 5:00p.m. This includes a ½ hour unpaid meal break where applicable. The hours of work and hours of operation are subject to review as required. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct. Education, Qualifications and Certifications: Completion of a Community College Diploma, Social Service Worker, counselling, or equivalent in a related field of study. Current, valid Safe Food Handlers Certification or willingness to obtain. Non-Violent Crisis Intervention Certification is an asset. Valid Ontario Class “G” Driver’s License, own vehicle, and insurance, and provide an original copy of current driver’s abstract for review and verification that it satisfactory to The Salvation Army, in its sole discretion, is required. Experience and Skilled Knowledge Minimum of two (2) years of prior related experience in providing casework services, documenting, and maintaining case files, working collaboratively with other service providers, community outreach, and working with people of diverse backgrounds. Strong one to one counselling skills and experience. Knowledge of community-based resources is required and experience networking with government and social service agencies. Alternative combinations of education and experience may be considered. Skills and Capabilities: Self-motivated and disciplined. Ensure all clients are treated with dignity and respect. Proficient computer skills in all aspects of Microsoft Office. Ability to exercise diplomacy, tact, and compassion. Represent the organization in a professional and engaging manner. Ability to work independently as well as part of a team. Demonstrated patience and compassion to work with challenging and/or emotionally dependent individuals. Ability to prioritize, organize and manage multiple tasks; the ability to complete assignments and meet deadlines with minimal supervision. Exhibit good listening skills and strong oral and written communication skills. Excellent interpersonal skills, integrity, and adaptability. Demonstrate a high level of integrity, good judgment, and ability to maintain appropriate confidentiality. A willingness to learn and be flexible. Attention to detail, problem solving and analytical skills. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a criminal background check screening. Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Compensation: The target hiring range for this position is $18.99 to $23.73 with a maximum of $28.48. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
