Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
Advancement and Alumni Engagement (AAE) is committed to working with donors and alumni to advance new ideas that are furthering our communities - like addressing environmental concerns and providing life-long value for students - and encourage investment in programs that are transforming the landscape of teaching and learning.
About the Role
Provides administrative, secretarial and communication support to the Annual Giving department in Advancement and Alumni Engagement. Organizes team meetings and appointments, and recruitment and training meetings in the Student Engagement Centre (old Call Centre). Maintains student caller on-boarding paperwork, employee schedule and payroll records. Reconciles nightly and weekly reports, and provides weekly reports to Manager, Annual Giving. Maintains communications by organizing, implementing, and responding to inquiries and invitations from prospects/donors. Maintains database and filing system, and works extensively with multiple software programs (Blackbaud CRM, VanillaSoft, ThankView, and Engaging Networks). Assists with composing promotional documents, presentations, and proposals. Provides the arrangement and implementation of special events/functions. Acts in the role of department liaison with Donations Processing, Records and Payroll teams.
Full Job Description
Qualifications
High-school graduation and two years of post-secondary education or formal certificate/diploma program equivalent in office practices, business administration or fundraising. 4 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.
Good knowledge of call centre operation.
Good knowledge of fundraising constituent record management systems with a preference for proficiency in Blackbaud CRM.
Good knowledge of calling software with a preference given to VanillaSoft.
Ability to use word processing, database, spreadsheet, web and communication applications (i.e.,Word, Excel) at an intermediate level.
Ability to work independently and as part of team in a fast-paced environment with many deadlines.
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):
An additional 14% pay in lieu of benefits
After 4 consecutive months in the position, pay in lieu of benefits is increased to 20%
Hybrid-work program for eligible positions
Additional Information
The assignment end date is May 12, 2026.
This position supports the Annual Giving Student Engagement Centre and will need to be on-site and working during active calling shifts.
Please include your cover letter and resume in one attachment.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.
