Job title:
Contract Jr. Logistics Campaign & UFO Coordinator (Internal Only)
Department:
Freight
Terms of employment:
Full-Time, Contract
Reports to:
Freight Manager
Starting Rate:
$22.70/hour CAD
Location:
Toronto, ON
Application deadline:
11:59pm EST on Sunday, November 23, 2025
The Role: Contract Jr. Logistics Campaign & UFO Coordinator
Availability: Full-time with the ability to work mornings, evenings, and
occasional weekends and holidays.
Lush Global supports more than 250 retail stores in Canada and the USA, a
mail-order business based in Toronto, and manufacturing centers in Vancouver and
Toronto.
Lush is known worldwide for our unique bath and beauty products, amazing skin
and hair care, personalized customer service, environmental activism, and a fun
& funky store atmosphere. We are dedicated to the practices of fair trade
sourcing and supporting sustainable communities contributing to giving back to
organizations that can make a difference through our Charity Pot Program.
The Jr. Logistics Campaign/UFO Coordinator, reporting to the Freight MIT, is
responsible for efficiently transporting materials to customers, ensuring that
service requirements are met while optimizing costs. This role emphasizes
delivering and maintaining a high level of service to customers through
proactive communication and transparency throughout the transportation process.
Working with the distribution team, the Jr. Logistics Campaign/UFO Coordinator
will help lead and execute transportation projects focusing on improving
operational performance and meeting service levels for our customers. As a Jr.
Logistics Campaign/UFO Coordinator, you will incorporate LUSH’s Leadership
Practices into all aspects of your work. Be Real, Be Curious, Lead Fearlessly,
Adapt and Evolve, Grow Talent, and Live with Purpose.
What You Do (Responsibilities):
- Manage all incoming and outgoing UFO requests throughout their lifecycle.
- Maintaining communication with and fulfilling special order requests from
other departments within the business.
- Proficient use and knowledge of UPS, Canada Post, and FedEx shipping systems.
- Liaising with distribution systems, inventory, and systems support teams when
needed.
- Ensuring shipping deadlines will be achieved, and providing accurate
estimates/time frames for business unit send-outs.
- Picking and managing all inventory required for send-outs.
- Coordinating the packaging and prepping of all products and orders.
- Verifying address lists for CSV upload files.
- Processing and printing all shipping info/labels and customs documentation
through UPS or other desired carriers
- Problem-solving shipping deadlines and timing of package arrivals to meet
business needs and following up on lost/late packages.
- Provide meaningful commentary to customers and stakeholders concerning the
Campaign / UFO
- Support in meeting organization and leading huddles.
- Properly update the Teams tracker and reference it for information as needed.
- Log and communicate tracking numbers to Lush business units when sending
materials or other small-pack items via small parcel (single/mass shipments).
- Working with the inventory team to solve inventory issues.
- Working with Procurement and Procurement Support to address any stock
shortages upon material receipt before assets begin shipping.
- Completing delegated tasks on time.
- Physically receive Purchase Orders and make them available to be stocked in
the pick locations (Campaigns Only)
- Flexibility to support other parts of the business, including Distribution
Associate roles**
Administrative & Other Functions
- Have a full understanding of our Sales order process and support all aspects
of sales orders
- Establish transportation SOPs to ensure shipments are compliant with
transportation SLA
- Execute the daily processing and posting of sales orders, and waybills.
- Loading of all allocations and management of store back orders
- Print pick sheets for the picking team at the required times
- Review shipping schedule against orders received and highlight any potential
issues with distribution and junior coordinators
- Partner with the Item set-up team to ensure the quality check is maintained
- Support campaign initiatives, new product launches, and seasonal product
launches
- Maintain shipping on request to stores and freight team for both coasts.
- Maintaining Biofresh Sales orders to ensure fulfillment.
- Provide meaningful commentary to customers and stakeholders relating to
transportation results
- Attend strategic meetings as requested
- Provide daily and weekly reports in all aspects related to systems
Key Results:
- Work collaboratively with other areas of the business
- Proactively identifies solutions to potential problems to guarantee service
level agreements are achieved
- Responsible for hitting key performance indicators (KPI), including on-time
delivery scores and parcel spend
Who You Are (Qualifications):
Required:
- Current Lush employee
- Currently holding a Systems Operator Role OR a Systems Supervisor role, or
have experience holding either of these roles in the last 2 years
- LUSH distribution experience required
- At least one year of direct experience working in the supply chain
- At least one year of direct experience in freight/transportation
- Strong understanding of transportation metrics and how they can support
supply chain objectives
- Demonstrated ability to be proactive and resourceful when dealing with issues
and challenges
- Demonstrated ability to work collaboratively and communicate effectively with
others at all levels within the organization
- Demonstrated ability to operate in a fast-paced, high-pressure, and dynamic
environment
- Proactive in research and self-development to provide best-in-class knowledge
with industry standards and trends
- Excellent analytical, critical thinking, and troubleshooting skills
- Excellent oral and written communication skills
- Self-directed and driven to achieve desired results
- Service-oriented with keen attention to detail and diligent in follow-up
- Proficient with MS Office Suite/ Google Docs and formulas
- Domestic and international travel may be required
Preferred:
- Holding current role for minimum of 1 year
- College diploma or University degree in Business, Logistics, and/or Supply
Chain
- Knowledgeable in transportation laws and regulations
- Experience with all modes of transportation
- Proficient in project management, vendor evaluations, and process improvement
- Experience with ERP/TMS/WMS
How to Apply: Submit application found on the Colleague Center Internal Job
Board
Need help? Email: adeoliveira@lush.com [adeoliveira@lush.com]
Only select applicants will be considered for this opportunity based on our
selection criteria
The above information on this description has been designed to indicate the
general nature and level of work performed by employees with this
classification. It is not designed to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities, and qualifications
required of employees assigned to this job.
At Lush, we believe when we continue to foster a culture of inclusion and
respect within a diverse workforce, we are doing our part in building a world
where there is equal opportunity for all. We recruit from a variety of
employment agencies, community groups, non-profits, and online social and job
sites, and in our business practices, strive to leverage the gift that diversity
brings. We welcome diverse candidates to our recruitment process. Lush is
committed to providing accessible employment practices. Requests for
accommodation can be made at any stage of the recruitment process. Applicants
are asked to please make their needs/requirements known.
Lush North America unequivocally supports equal opportunity employment for all
applicants regardless of religion, race, color, gender identity or expression,
sexual orientation, ancestry, differently abled, adverse mental health, and
other characteristics both defined, protected and enforced by the law
under federal or provincial/state jurisdiction.
Best of luck on your job search, and don't forget to follow us to learn more!
We Are Lush [https://weare.lush.com/]
YouTube [https://www.youtube.com/@LUSH]
LinkedIn [http://www.linkedin.com/company/lush-fresh-handmade-cosmetics]
Lush Cosmetics North America respectfully recognizes that our business operates
on Indigenous territory across Turtle Island. As a business headquartered in
Canada, our largest facilities are located on the unceded territories of the
Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the
Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and
now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and
Reconciliation Commission of Canada: Calls to Action #92
[https://ehprnh2mwo3.exactdn.com/wp-content/uploads/2021/01/Calls_to_Action_English2.pdf].
We recognize that our facilities, along with our settler and newcomer staff are
guests on this land and as we act to repair past harm, we do it together in
allyship with Indigenous People everywhere, including staff, customers and with
leadership from organizations and communities we work with.
