Your Moneris Career - The Opportunity Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility. Reporting Relationship: You will report to the Vice President, Enterprise Platforms. Your Moneris Career - What you'll do Lead teams of software development professionals responsible for multiple aspects of product development. Plan tasks (e.g., front-end platforms, design and implementation of assigned product domains, integration with third-party POS products), hold code and design reviews while ensuring that all components are architecturally consistent. Define high-level architecture, collaborate with senior developers across the team on design, and review and approve detailed designs. Drive all aspects of development including requirements definition, design, implementation, unit testing, and integration. Launch and manage external Help Desk solutions to improve customer support. Expand Monique platform capabilities across Help Desk and Status domains. Integrate Monique with KMS for seamless knowledge management. Drive enhancements to Monique’s marketing strategy for better engagement. Enable Gen AI features within Monique to deliver advanced automation. Release multilingual support, including French version of Monique. Extend Monique functionality into Moneris Portals for broader accessibility. Implement secure, authenticated workflows for Monique interactions. Expand self-service features to empower end-users and reduce dependency on support. Provide digital-first contact options for streamlined communication. Your Moneris Career -What You Bring Bachelor’s degree required; or equivalent work experience. Master’s degree preferred in Computer Science or Software Engineering. Minimum of 10 years of experience working in system-level software development / architecture role. Fully proficient in software development, large-scale systems design, business intelligence environments, and/or data architecture environments. Outstanding verbal and written communication skills with the ability to influence senior leaders on technical vision. 5+ years of technical leadership and people management experience with a passion for inspiring others. Experience with software tooling, particularly large-scale configuration management and deployment systems. Proven ability to lead deployment of external Help Desk platforms. Expertise in scaling solutions like Monique across multiple domains. Strong integration skills with tools such as KMS for knowledge optimization. Strategic mindset to enhance product marketing and adoption. Familiarity with Gen AI technologies and their application in enterprise tools. Experience delivering multilingual solutions for diverse user bases. Ability to extend platform capabilities into enterprise portals. Knowledge of implementing secure, authenticated user flows. Commitment to driving self-service enablement and automation. Customer-centric approach to digital engagement and support. Your Moneris Career - What you get At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career. Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA) Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers #LI-Hybrid #TECH-IND Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities. We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role. Meet Moneris. We’re the original Canadian fintech. Powering businesses—from the smallest micro-merchant to large enterprises—with the commerce solutions, expert knowledge and local support they need to reach their full potential. That’s why we exist. For 25 years and counting, we’re proud to be the partner Canadians rely on to kickstart their dreams online, expand to a brick-and-mortar space or find new ways to connect with customers in their community and beyond. Our commitment to you. From coast to coast to coast, Moneris is proudly powering Canadian commerce for businesses, big and small. Our success is rooted in the dedication of our team members, whose skills, talent, and passion make it all possible. We provide resources, opportunities and an inclusive environment that empower our people to drive their careers forward and, together, create a positive impact on Canadian businesses. Powering Canadian commerce. Empowering you. Recognized for Inclusion Moneris is proud to be recognized as a 5-Star DEI Employer, reflecting our commitment to creating an inclusive, welcoming workplace where everyone belongs. Moneris.com/careers Join our Talent Community.
