Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: The Direct Care Worker at Deborah’s Gate Safehouse will provide support for participants as required by The Salvation Army, Illuminate funding contracts, policies and procedures. The scope of work will include case support for all Safe House Clients to assist in disrupting the cycles of human trafficking. KEY Accountabilities: Provides case support for vulnerable clients, from intake to discharge, for which strict confidentiality is required, and assists in the maintenance of client files. Utilizes knowledge of issues pertaining to exploited persons, immigration, women and families, domestic violence/abuse, mental health, addictions, homelessness and internal policies and procedures to provide therapeutic support and education. Acts as a positive role model. Maintains awareness of any problems (medical, behavioural or other) experienced by clients, reports pertinent information to supervisor, applies policy & therapeutic strategies to support client growth & learning opportunities Ensures that program procedures are maintained. Provides client with referrals to services within the community and/or social services resources, advocates where required for client accommodations. Provides input with regard to the development of appropriate program plans to achieve client objectives. Contributes to the ongoing evaluation of client progress. Provides basic life skills assistance (personal hygiene, mental and physical wellness, communication, anger management, etc.) and refers clients to internal Salvation Army rehabilitative programs when appropriate Ensures client supervision and safety and complies with relevant program Policies and Procedures. Assesses client suitability to community-based services Maintains appropriate records and statistics, ensuring that all required documentation is accurate and complete. Performs client discharge functions as necessary during shift, including the packing and securing of the client’s possessions. Attends and participates in meetings as required. Works with program staff to develop programs, initiatives, and procedures as related to client care. Carries out all responsibilities as listed on applicable shift responsibility guidelines, including assisting with the delivery of meals and general program tidy up. Must be able to obtain a Criminal Record Check and clearance from The Salvation Army’s Child Abuse Registry as a condition of employment. Completes other duties as assigned. Health & Safety: CRITICAL RELATIONSHIP MANAGEMENT Oral and written communication between this position and other team members on shift and across all shifts is a significant priority in this position. Those team members include, but are not limited to: Governance Boards and Councils: Internal: Manager of Anti-Human Trafficking Programs or designate Director of Illuminate Anti-Human Trafficking or designate Belkin Communities of Hope staff Deborah’s Gate Safehouse Staff External: Illuminate Clients Community Partners Community members MANAGERIAL RESPONSIBILITY: Reports directly to: Manager of Anti-Human Trafficking Programs Direct reports for this position: This position has no direct reports but may be expected to provide guidance, coordination and support to volunteers or community partners. FINANCIAL AND MATERIALS MANAGEMENT: Regular responsibility for minor financial matters and wise use of own resources. Minor material responsibility (access to personal and confidential information). Uses or maintains organization assets, including vehicle, computer, cell phone and office equipment, in accordance with established guidelines. Working Conditions: Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas and the general building. Direct program activities may require a moderate level of physical ability - walking, standing, lifting up to 20 pounds – to effectively carry out the duties of the position. Responsibilities will also include the accompaniment of clients travelling by public transportation or walking in various weather conditions. The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties. Working conditions may include: Exposure to drugs and alcohol Noise and odours Dealing with angry and abusive people Verbal Abuse Exposure to bodily fluids and bodily waste The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. education and experience Qualifications: Education, Qualifications and Certifications: Completion of Grade 12 or the equivalent education, training and experience is typically required for this position. Current Certification in First Aid/CPR or willingness to be trained. Certification in Non-Violent Crisis Intervention or willingness to be trained. WHMIS or willingness to be trained. Certification in FOODSAFE Level 1 or willingness to be trained. Mental Health First Aid Certification or willingness to be trained. Current Naloxone Training or willingness to be trained. Valid Class Five BC Driver’s License and clear abstract. *Alternative level of education and experience may be acceptable. Experience and Skilled Knowledge Requirements At least six months previous recent, relevant experience in women and women with children’s issues, including domestic violence/abuse, substance abuse, mental health, and homelessness issues, is required for this position. Six months’ experience in a related residential environment is required. Demonstrated knowledge of and experience in women’s and children’s issues; ability to apply this knowledge in the identification and assessment of needs and in making appropriate recommendations. Demonstrated knowledge of theory, principles and practices specifically in the human services field. Skills and Capabilities Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate). Attention to detail, problem-solving and analytical skills. Fluent spoken and written English. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility. Ability to function independently and collaborate with a team effectively Ability to follow Universal precautions. Demonstrate ability to de-escalate individuals in stressful situations with effective interpersonal and conflict resolution skills. Ability to work with individuals from diverse cultural backgrounds Demonstrate ability to communicate effectively both orally and in writing with staff and clients. Demonstrate group facilitation and program coordination abilities. Demonstrate organizational and time management skills Compensation: The target hiring range for this position is $25.10 to $25.35 with a maximum of $25.60. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
