Grow your career with one of Manitoba's Top Employers since 2014. At Access
Credit Union, we support a professional and innovative work environment with a
corporate culture that uniquely embraces empowerment, accountability, and trust.
We recognize and value each employee's contributions to our success, which is
why we offer competitive compensation, 100% company paid health benefits,
employer-matched pension plan, continuing education, and career advancement
opportunities within our credit union. At Access Credit Union, our values are
straightforward: Do good Be better Own it Move forward The Member Service
Representative (MSR) provides a high standard of financial service to existing
and potential members, processing transactions and building relationships while
promoting the products and services of the credit union. Key Responsibilities &
Accountabilities Member Services Process over the counter financial services in
an efficient and professional manner, referring more complex issues to the
appropriate person or department. Transactions may include deposits,
withdrawals, loans and utility payments, money orders, credit card advances,
calculation of foreign and domestic exchange and cheque cashing. Balance
transactions including ATM, night deposits and the cash drawer on a daily
basis. Relationship Management Differentiate between credit union and
competitor products and services in terms of member needs. Using an advice-based
approach, communicate product and service information to secure sale of Access
Credit Union’s products and services. Utilize fact finding questions and
techniques to overcome business objections; ask for sale. Cross-sell all credit
union products; solicit new members; foster business development through service
excellence and product knowledge. Team Work Maintain open communication and
cooperation with other staff to ensure a friendly and efficient work environment
Work collaboratively with other team members to achieve organizational and
department objectives. Business Development & Community Relations Actively look
for referral opportunities for both lending and wealth teams Participate in and
contribute to an entrepreneurial environment to seek out new business and
referral opportunities that support the branch and organization goals. Essential
Qualifications Grade 12 diploma or equivalent Business Administration or other
post-secondary education would be considered an asset Minimum of 1-year
previous experience in customer/member service role Additional experience and/or
development from the Member Services Representative (MSR) position Demonstrated
desire to serve others in a friendly and professional manner Ability to
identify and willingness to act upon sales and service opportunities ·Strong
interpersonal and communication skills, both verbal and written Attention to
detail with high degree of accuracy Ability to work in fast-paced environment
and perform well under pressure Ability to prioritize using sound judgment to
make timely and effective decisions Basic knowledge of risk management within
the financial industry Proficient computer skills Employee Sub-Type Regular
Starting Salary $37,050 If you are interested in this position, apply today! At
Access Credit Union, we support a professional and innovative work environment
with a corporate culture that uniquely embraces empowerment, accountability, and
trust. We recognize and value each employee's contributions to our success,
which is why we offer competitive compensation, continuing education, and career
advancement opportunities within our credit union. Grow your career with one of
Manitoba's Top Employers since 2014! Access Credit Union Privacy Code:
https://www.accesscu.ca/en/privacy