JOB SUMMARY
The Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a respiratory disease to improve both their health outcomes and quality of life. FNCM offers enrolment and reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion of all program-specific paperwork and follow-up on submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies to ensure patients have access to their prescribed treatments in a timely manner. Act as a key resource to physicians who are prescribing this medication and continuous support for renewals, and coverage changes.
Salary Ranges: $74,250 - $92,400
DUTIES AND RESPONSIBILITIES
Provide exemplary courteous professional service to all program stakeholders
Proactively offers support and advocacy to patients and HCP
Visits prescribers in their assigned area to assist with paperwork in office as required
Review patient charts to gather all pertinent and appropriate information to complete necessary reimbursement forms in a concise, organized and professional manner
Liaise and advocate with third party providers
Provide ongoing support and assistance to ensure patient adherence
Coordinate patient injection training as required
Liaise with client (Patient Experience Lead, Territory Manager, Medical Science Liaisons) as required in order to provide optimal service to HCPS, Patients and clinics
Actively establish and strengthen relationships with HCP within assigned region through on site and virtual visits
Identify, report and document Adverse Events as per Pharmacovigilance requirements
Participate in ongoing internal and/or external continuing education activities
Adhere to Bayshore Policies and Procedures
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as key performance indicators for the program.
Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintain confidentiality of client and corporate information and discusses same only
with appropriate Bayshore personnel
Complete other tasks as requested.
QUALIFICATIONS & EXPERIENCE
Registered Nurse or Registered Practical Nurse (RN/RPN) License
Current registration/licensing with the provincial regulating body of residence
Bilingual French/English considered an asset
Experience in immunology considered an asset
Familiarity with PIPEDA and how it applies in a confidential patient environment.
Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape is considered an asset.
Experience in identifying and reporting adverse events to health Canada and Medical Information
Strong strategic thinking and problem-solving skills
Ability to multi-task, prioritize and manage time effectively
Strong problem-solving skills and the ability to think under pressure
Excellent computer skills; Microsoft Suite of products (minimum intermediate level Excel, Word, Power Point)
WORK REQUIREMENTS
Ability to travel as required – own vehicle required
Reliable, high-speed home internet required
Dedicated workspace free from distractions
