About Us
Suger is a revenue platform that helps our customers grow on the fastest-growing B2B sales channel: the cloud marketplaces of AWS, Azure, GCP, and Alibaba. Launched in 2022, we take the tech debt out of marketplace sales by providing an API-first approach to quote-to-cash and billing processes. We’re working with over 200 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta.
This role blends deep technical understanding with customer-facing communication. You’ll work directly with engineering teams at startups and large enterprises to design integrations, troubleshoot issues, and guide customers from discovery through implementation and long-term success.
You’ll collaborate closely with Sales, Customer Success, Product, and Engineering, ensuring customers understand how to use Suger’s APIs, workflows, and marketplace capabilities to drive revenue.
This is a hybrid position, requiring 4 days in the office.
We are a Series A startup, funded by top-tier investors, including Threshold VC, Craft Ventures, Intel Capital, and Y Combinator.
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What You'll Do
Work directly with customers to understand technical requirements and map workflows to Suger’s APIs and integrations
Lead technical discovery, demos, walkthroughs, and proof-of-concept support
Guide customers through onboarding, implementation, and go-live
Troubleshoot API issues, investigate logs, validate configurations, and support escalations
Collaborate with Engineering to reproduce issues and ensure clear technical handoffs
Partner with Product and Customer Success to surface customer needs and influence the roadmap
Create and maintain technical documentation, playbooks, and sample code
Translate complex technical concepts for both technical and non-technical audiences
Support Sales with technical alignment throughout the deal cycle
What You Need
4+ years in a Solutions Engineer, Solution Architect, or similar technical customer-facing role
Ability to read and write code (JavaScript, Python, Go (plus), or similar)
Experience debugging backend systems or cloud-based applications
Clear communication skills with the ability to simplify technical concepts
Comfort working directly with enterprise engineering teams and business stakeholders
Experience supporting both pre-sales and post-sales activities
Bonus: exposure to cloud marketplaces, SaaS billing, metering, or revenue platforms
Why Join Us
Salary: $100,000 - $140,000 CAD/year.
Work alongside a top-notch team with experience at companies like Google, Meta, Salesforce, Pave, Motive, and Square.
Own a major pillar of our go-to-market strategy from day one - with the autonomy to build what you think is right.
Competitive compensation and equity plan.
Full healthcare benefits - extended health care, dental, vision, and life insurance.
Fast-moving, flat org structure with real product-market fit and big ambitions.
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