ADP is hiring a Fraud Risk Analyst
- Are you looking to grow your career in an agile, dynamic environment with
plenty of
opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and
mentorship
opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion,
and belonging and
creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
As a Fraud/Risk Analyst, you'll work closely with clients and internal team
members to create to protect ADP from financial risk. You will be responsible
for monitoring the on boarding of all new SBS clients and existing clients’
funding activities for all payroll platforms. The team reviews new clients at
the onboarding stage to ensure there is no risk to ADP. in order to fund
payroll. The department also monitors and actions all high risk, high value
clients ensuring funds are
received. This role contains both specific daily/monthly requirements and
project work.
To do well in this job, you must be knowledgeable on a variety of topics, good
at networking (personable) and able to work both as a team player and
autonomously with minimal supervision. The Risk Funding Analyst is responsible
for all daily operations, support and development of ADP's Financial Services
Risk Team in coordination with Management. In addition the Fraud
Analyst will be responsible for Implementing, administering and reporting on
client behavior, changes and overall team performance (monthly scorecard).
Ready to #MakeYourMark? Apply now!
To learn more about careers in Custom Reporting at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/
[https://jobs.adp.com/locations/canada/teams-roles/client-service/]
WHAT YOU’LL DO: Responsibilities
What you can expect on a typical day:
- Call handling. Every day, you'll use best practices for handling calls to
provide excellent service.
- Serve as the Subject Matter Expert. You'll address requests from both
internal
teams and external clients.
- Time Management. You will ensure adherence to the schedule outlined
by management to meet client start dates and deadlines.
- Build and maintain relationships. You'll manage strong, healthy relationships
with clients and internal partners ensuring that expectations are clearly
defined and met.
- Collaborate. Work together with our internal support teams to help solve
client
requests.
- Organize. You will be responsible for maintaining client requests within our
record management system (CEH/SIEBEL).
- Lead. You will be responsible in leading ongoing evaluation of existing and
new financial systems/products and procedures.
- Learn. You will be supported in maintaining your knowledge and proficiency in
Reporting and Fraud systems.
TO SUCCEED IN THIS ROLE: Requirements
- Bilingual – French and English
- Post secondary education with specialization in Finance.
- Proven track record for delivering superior customer service
- Excellent time management skills.
- Aptitude to learn new software applications.
- Strong influencing skills, interpersonal skills and organizational skills.
- Strong attention to detail.
- Strong communication – written and oral.
- Banking or Payroll Industry Experience
- Background experience in Fraud and Risk Management
*Quebec candidates: While French is required for Quebec-based roles, use of the
English language is also required due to the global nature of the business and
the need to interact with ADP’s headquarters and international sites.
BONUS POINTS FOR THESE: Preferred Qualifications
- Post-secondary diploma or equivalent
- 1-2 years customer service experience
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and
offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive
impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities
and a tuition reimbursement program, for even the most insatiable learner.
- Create. Innovate. Problem-solve. Shape the future of work with people you
like.
- Balance work and personal time. Flexibility to integrate work more easily in
your everyday life.
- Go Global. With operations around the world, exciting new
networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally
with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Jobs.adp.ca
