About Avenir Energy Ltd.
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.
At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:
Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.
Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being.
Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
Incentive Programs: Annual performance-based rewards for both individual and company achievements.
Position Summary
The Delivery Operations Manager is responsible for overseeing the daily operations of the delivery team to ensure safe, efficient, and reliable service for our customers. This role provides leadership, scheduling, coaching, and support to drivers while ensuring compliance with safety standards, regulatory requirements, and company policies. The Delivery Operations Manager plays a key role in customer satisfaction, operational excellence, and supporting the overall success of the branch.
Key Responsibilities
Leadership & Team Management
Provide day-to-day leadership and support to the delivery team, fostering a positive and safety-focused work environment.
Manage driver scheduling, vacation planning, and route adjustments to meet service demands.
Conduct regular performance conversations, ride-alongs, coaching sessions, and training to support continuous improvement.
Participate in hiring, onboarding, and development of new drivers.
Operational Management
Oversee daily delivery operations to ensure timely and accurate propane deliveries.
Review, approve, and monitor delivery logs, route efficiencies, fuel usage, and customer service levels.
Work closely with dispatch, customer service, and service teams to resolve operational challenges.
Ensure vehicle readiness—reporting maintenance needs, coordinating inspections, and ensuring compliance with fleet standards.
Safety & Compliance
Promote a strong safety culture and enforce safe work practices at all times.
Conduct safety meetings, toolbox talks, and support incident investigations when required.
Ensure compliance with Transportation of Dangerous Goods (TDG), Occupational Health & Safety (OH&S), and company policies.
Monitor driver qualifications, certifications, and training requirements.
Customer Service & Relationship Building
Support resolution of customer concerns related to deliveries, service levels, scheduling, or tank issues.
Work with the branch team to maintain high customer satisfaction and operational reliability.
Provide guidance to drivers on customer interactions and professional conduct.
Reporting & Administration
Track and report on key operational metrics such as delivery volumes, productivity, overtime, and route performance.
Maintain accurate documentation of driver certifications, training, and investigations.
Participate in budgeting discussions, forecasting, and operational planning.
Required Qualifications
3–5 years of experience in transportation, delivery operations, or logistics management (energy or propane industry experience is an asset).
Strong leadership skills with experience managing or supervising frontline staff.
Solid understanding of safety regulations, TDG requirements, and fleet operations.
Excellent communication, problem-solving, and decision-making abilities.
Ability to work in a fast-paced environment and adapt to changing operational needs.
Proficiency with computer applications.
Preferred Qualifications
Strong People Leadership: Proven ability to coach, mentor, and support a team while fostering a positive and accountable work culture.
Operational Decision-Making: Ability to assess situations quickly, prioritize effectively, and make sound, safety-focused decisions under pressure.
Communication Excellence: Clear, confident communication skills to ensure alignment across drivers, dispatch, service teams, and customers.
Performance Management: Experience setting expectations, monitoring KPIs, providing constructive feedback, and supporting continuous improvement.
Working Conditions
On-site at the branch with frequent field interaction and occasional ride-alongs.
Must be able to respond to operational demands, including during peak winter months.
After-hours availability for on-call schedule and some may be required for emergencies.
Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.
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