Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
The Front of House Hospitality Leader oversees all guest-facing operations to ensure an exceptional, seamless, and memorable experience for every guest. This role combines leadership, service excellence, and operational management to create a warm and welcoming environment from the moment guests arrive to the moment they depart.
The Hospitality Leader manages and mentors the front-of-house team—such as hosts, servers, bartenders, and support staff—ensuring high standards of service, professionalism, and engagement. They coordinate daily operations, anticipate guest needs, address concerns proactively, and maintain smooth communication between departments to uphold service consistency.
About the Role
We are seeking an energetic, service-driven Front of House (FOH) Hospitality Leader to oversee all guest-facing operations and ensure every guest receives an exceptional and welcoming experience. This role is perfect for someone who leads by example, thrives in a fast-paced environment, and is passionate about hospitality.
Key Responsibilities
Lead, motivate, and support all front-of-house team members including hosts, servers, bartenders, and support staff.
Deliver an outstanding guest experience by maintaining high service standards, addressing guest concerns, and anticipating needs.
Oversee daily FOH operations, including guest flow, reservations, seating, and ambiance.
Train, develop, and coach team members to ensure consistent service excellence.
Foster a positive, professional, hospitality-driven culture.
Monitor cleanliness, safety, and compliance with company policies and service standards.
Collaborate closely with kitchen/back-of-house leadership to ensure smooth, efficient service.
What We’re Looking For
Experience in hospitality, restaurant, or guest-services leadership.
Strong communication and interpersonal skills.
Ability to stay calm, organized, and solutions-focused in high-volume settings.
A passion for creating memorable guest experiences.
Strong sense of teamwork and professionalism.
Availability to work evenings, weekends, and holidays as needed.
Why Join Us
Competitive pay and growth opportunities
Supportive, team-oriented work culture
Opportunities for professional development and leadership advancement
A chance to shape a memorable guest experience every day
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
