Wishpond Technologies currently has the position of Account Management Director
available, and we’re excited to tell you about it!
OVERVIEW
We are seeking an Account Management Director to lead a diverse team of Account
Directors and Account Managers. This fully remote position offers the
opportunity to work with clients primarily in North America while collaborating
with a dynamic international team.
The Account Management Director will be responsible for ensuring client
satisfaction, retention, and growth by overseeing cross-functional teams,
aligning strategies with business objectives, and driving operational
excellence. With responsibility for over 600 account portfolios, this leader
will work closely with the Fulfillment and Sales Teams to ensure seamless
execution of client requirements, negotiate business outcomes, and implement
innovative growth and retention strategies. Together with all Teams, the of
Account Management Director is responsible for the continued success of Wishpond
Technologies
RESPONSIBILITIES
• Partner with the Fulfillment Team to align account management goals with
overall company strategy and business objectives
• Oversee performance management, career development, training, and recruitment
of the Account Management Team
• Lead and support the execution of strategies that ensure client campaigns
deliver measurable results and align with business goals
• Manage client relationships, ensuring requirements are delivered, negotiating
business outcomes, addressing escalations, and implementing innovative growth
and retention strategies
• Collaborate with Account Managers and Directors to oversee client onboarding,
communication, and ongoing satisfaction
• Address client needs with team members and formulate tailored account plans to
support and deliver against them
• Champion the voice of the customer, ensuring insights from client interactions
influence product roadmap, marketing, and operational priorities
• Drive customer adoption, engagement, satisfaction, and lifetime value through
proactive programs and initiatives
• Oversee support operations, ensuring fast resolution times, scalable
processes, and continuous improvement of customer experience
• Manage key accounts and at-risk customers, implementing strategies to
strengthen relationships and maximize renewals
• Develop and monitor KPIs including NPS, retention, expansion revenue, campaign
performance, and time-to-value
• Own and manage budgets, optimizing resources for maximum efficiency and impact
• Collaborate cross-functionally with Fulfillment, Product, Marketing and Sales
teams to identify opportunities that improve customer journeys and reduce churn
• Partner with Marketing to launch education, onboarding, and enablement
programs for clients and partners
• Lead, mentor, and grow a high-performing organization across account
management, customer success, and fulfillment disciplines
• Build scalable processes and systems that support self-serve and hybrid
customer engagement models
• Foster a culture of collaboration, transparency, empathy, accountability, and
integrity that drives both team and customer loyalty
• Ensure high levels of client satisfaction, retention, and credibility
• Perform other leadership duties as required to ensure customer satisfaction,
team performance, and business success
• Other duties as assigned.
QUALIFICATIONS
• Minimum of 3-5 years of leadership experience managing diverse,
cross-functional remote teams
• Proven expertise in account management, customer success, and online marketing
best practices (SMB and SaaS environments preferred)
• Strong background in marketing strategy, campaign execution, and fulfillment
disciplines (SEO, ads, copywriting, design)
• Exceptional relationship management skills with proven ability to negotiate,
manage escalations, and achieve client objectives
• Demonstrated success in aligning client needs with company financial
objectives and growth strategies
• Strong recruitment, training, leadership, and team development skills to
ensure employee satisfaction, retention, and career growth
• Excellent analytical, problem-solving, and troubleshooting abilities; able to
define problems, collect data, establish facts, and draw actionable conclusions
• Strong business acumen and interpersonal skills, including planning,
presentation, and cross-functional collaboration
• Excellent communication skills (written, verbal, and presentation) with the
ability to interface effectively across all levels and departments
• Experience managing global teams and complex projects seamlessly in fast-paced
environments
• Self-motivated, detail-oriented, creative, and results-driven with a
client-first mentality
• Tech-savvy, organized, and administratively strong
• Deep commitment to customer satisfaction and fostering a service-first culture
within teams
• Fluent in English (spoken and written); knowledge of an additional language is
an asset
WORK ENVIRONMENT
• This is a 100% remote position, and the individual could be based anywhere in
Canada
• The individual must be prepared to work standard business hours based on the
Pacific Time Zone
• Due to the nature of this role, we may verify backgrounds, including
conducting employment references, criminal record checks, and credit checks
• Once hired, the successful candidate must provide a valid government-issued
photo ID, proof of SIN and proof of residential address as part of their
onboarding process.
GREAT REASONS TO JOIN OUR TEAM!
• Fully remote position allowing you to work from your home anywhere in Canada!
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate
your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal
development
• A high-growth SaaS technology company publicly traded on the TSX Venture
Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada
ABOUT US
Founded in 2009, Wishpond is a rapidly growing technology company providing
digital marketing solutions targeted at small businesses. The cloud-based
platform includes landing pages, social promotions, website pop-ups, online
forms, and lead activity tracking. Wishpond has a dedicated team of professional
project managers, designers, copywriters, and developers who provide marketing
services tailored to our individual clients.
Wishpond serves over 3,000 customers in various industries and sizes, from
startups to large Fortune 500 companies. Wishpond has a rapidly growing global
headcount and continues to hire dedicated and qualified employees and
contractors who have what it takes to scale a successful software company.
To learn more about Wishpond Technologies, please visit our website or any of
our social media platforms:
• Website: www.wishpond.com [http://www.wishpond.com/]
• Instagram: @wishpondofficial
• Twitter: Wishpond
• Youtube: Thewishpond
• LinkedIn: Wishpond
APPLICATION PROCESS
If you are interested in applying for this exciting opportunity, please provide
an updated resume in English (PDF or Word formats only), quoting the position
title in the subject line of your cover letter.
Wishpond Technologies is an equal-opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture that does not discriminate
on the basis of disability, status, or any other basis protected under
legislation
We thank all applicants in advance for their interest in this position; however,
due to the volume of applications we receive, we are unable to respond to phone,
email, or agency inquiries.
INTERNAL APPLICATIONS ACCEPTED UNTIL WEDNESDAY, DECEMBER 03, 2025, AT 5 PM
PACIFIC TIME
2711:2pm
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