Job Description What you will do: Reporting to the Client Business Manager and working in collaboration with the Operations Manager, schedules the day-to-day subcontractor activities and assists with administrative activities. Responsible for processing and administering work order requests, managing subcontractors, small projects, and ensuring the Computerized Maintenance Management Systems (CMMS) are up to date and accurate. Follows up as needed to ensure customer satisfaction. How you will do it: · Receives written and electronic customer work requests, and verifies completeness of all entries. · Communicate with site staff to determine the total scope of work and priority of the work to be performed. Follow up with site staff as to the status of the work order until completion. · Administers the preventative maintenance tracking and documentation programs, assigns and distributes the work to the appropriate subcontractor. · Identifies resources and materials required to execute the requested work. May verify the availability of those resources prior to scheduling the work or arrange for appropriate alternatives. Will be creating POs to procure materials and/or contractors. · Acts as a contact/liaison between O&M, subcontractors and the requesting department for the planning and scheduling of work. · Generates and provides management reports on topics tracked such as overtime, work backlog, equipment repair history and cost, trouble calls, work orders, and customer satisfaction as required. · Will be responsible for coordinating with the facility maintenance management in producing the monthly Periodic Monitoring and Payment Adjustment reports. · Attends daily/weekly meetings with facility maintenance management to develop the next day/week’s schedule, reviews the status of scheduled work orders, and discusses new, incoming work orders. · Submits written notifications, permissions to work, to departments to coordinate upcoming shutdowns and or disruptive maintenance. · Utilizes computerized maintenance management system to manage work order history and track job status and repair costs. · Assists with coordination and recommendation of the use of outside services when outside labor is required to execute jobs. · May identify opportunities to improve process, planning, or performance through analysis of work order flow, project demands, and expectations. · May review utilization and cost data to recommend corrective actions to reduce costs. What we look for Required · High School or equivalent and three to five years of progressive experience in scheduling/planning activities. · Knowledge of building trades, property management, craft skills, and engineering or comparable industry experience desired. · May need to demonstrate a working knowledge of regulatory code requirements for related fields (i.e. OHSA, EPA). · Must have excellent verbal and written communication skills. · Must have good organizational skills. · Knowledge of project management methodologies is an asset. · Must know blueprints and utilization of PC-based systems. · Familiarity with an automated maintenance management system is a plus. · Must be a team player committed to working in a quality environment. · Performs all work under established safety procedures. · Complies with all company policies and procedures and adheres to company standards. · Performs other duties as required. HIRING HOURLY RANGE: $27.40- $34.61(Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us. Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
