At Manulife, we are dedicated to making decisions easier and lives better for our clients. As a leader in Group Benefits, we provide innovative and comprehensive solutions to meet the diverse needs of our customers. We are looking for a passionate and expert Senior Product Owner to join our dynamic team, where you will have the opportunity to drive impactful changes that enhance our digital offerings and improve the overall experience of our members across our website and mobile app. Position Responsibilities: Product Discovery & Delivery Leverage data, feedback, and competitive analysis to refine and prioritize features that enhance the member experience across digital platforms Collaborate with cross-functional teams to understand the strategic roadmap and experience vision, and translate these into detailed user stories, acceptance criteria, and delivery plans Provide regular updates on delivery progress; create and maintain delivery plans, timelines, and milestones to keep stakeholders aligned Partner with UX, development, QA, and customer service teams through the full delivery lifecycle. Lead dependencies and risks, proactively addressing challenges to keep initiatives on track Communicate progress and value-add outcomes clearly to stakeholders and leadership Testing & Quality Assurance Oversee user acceptance testing (UAT) and ensure all releases meet quality standards Collaborate with QA and Product Analysts to monitor and resolve defects Identify opportunities for improvement and deliver enhancements that drive measurable impact Stakeholder Collaboration Act as the voice of the member in cross-functional meetings and planning sessions Communicate progress, risks, and outcomes to leadership and key stakeholders Partner with Customer Experience, Operations, and Marketing to ensure alignment on messaging and support Required Qualifications: Experience: 5+ years of experience in a Product Owner or similar role, with a demonstrated track record of accomplishment in delivering successful digital products and understanding technology environments Education: Bachelor’s degree required. Certifications in Product Ownership or related disciplines are preferred Product Understanding: Strong understanding of Agile methodologies and product lifecycle management from conceptualization to deployment, ensuring timely and successful product launches; proven ability to translate customer feedback into actionable product improvements. Skills: Excellent communication, collaboration, analytical and problem-solving skills, with strong decision-making abilities Preferred Qualifications: Domain Expertise: Experience in the Canadian insurance industry, specifically Group Benefits. Digital Platform Expertise: Experience supporting digital products across end-to-end workflows (e.g., onboarding, claims, customer support). Proficient in mobile apps and responsive web platforms. Customer-centric mindset: Strong grasp of UX research and customer journey mapping, experienced in synthesizing customer feedback to inform product decisions AI Familiarity: Familiarity with the latest AI trends and technologies, providing a forward-thinking perspective on future enhancements Tools: Experience with tools like Jira, Confluence, and analytics platforms is an asset When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $80,700.00 CAD - $145,260.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
