Job Description Build the future with us Are you driven by the desire to deliver fair and rigorous claims practices and want to contribute to the purpose of a company that aims to ensure its clients feel confident and secure about their future? As a Practice Leader, Claims, you will play a key role as the highest technical reference in the field of claims. You will be at the heart of the evolution of practices, policies, and procedures, while ensuring compliance and quality in our ways of working. This position is a great opportunity to showcase your strategic and technical skills by collaborating with managers and advisors to advance our practices, support continuous improvement, and contribute to decision-making consistency. Here, people and their development are at the core of our priorities, fostering an environment conducive to collaboration and innovation. What you’ll accomplish with us As a Practice Leader, Claims, you will be at the center of our mission. Here are the main responsibilities: Support technical advisors by acting as a technical reference for teams of auto and home claims experts, particularly for complex or contentious cases. Contribute to employees’ technical development by collaborating with managers to evolve claims practices and ensure decision consistency with sector objectives. Interact with claims managers to ensure claims practices are optimal and meet desired standards. Actively participate in continuous improvement by identifying opportunities, prioritizing activities, and leading their implementation to support team skill development. Develop, update, and ensure compliance of claims policies, procedures, and practices in line with regulatory frameworks and industry standards. Represent the sector and the company with government bodies, industry organizations (GAA, BAC, AMF), and industry committees, as well as internal committees (standards, disputes, decisions). Oversee the evolution of auto and home insurance tools and forms, ensuring alignment with practices and strategic directions. Implement recommendations from audits and ensure their execution to guarantee operational quality and compliance. Contribute to the sector’s strategic directions by advising leadership and collaborating with managers to optimize practices and performance. Manage certain operational responsibilities, such as handling complaints, approving specific payments, and validating complex decisions. Be occasionally available outside normal hours to respond to urgent situations in a 24/7 service context and intervene during exceptional events, such as natural or climate-related disasters, which may require rapid mobilization. What could accelerate your success in this role We’re looking for someone who: Is recognized for rigor and technical expertise in claims and compliance. Stands out for the ability to influence and collaborate with various internal and external stakeholders. Demonstrates strong strategic decision-making and complex problem-solving skills. Is recognized for leadership and as a reference point for technical teams and managers. Has 15 years of experience in claims-related roles, including at least 10 as a claims adjuster. Holds a mandatory claims adjuster license. Has a college diploma; a relevant university degree is an asset. Experience in personnel management is an asset, as well as varied experience in claims and as a major loss field adjuster. Possesses in-depth technical knowledge of insurance forms, common claims practices, and sector-related issues. Advanced level of French proficiency is required, as the role involves collaborating with French-speaking colleagues as well as external clients on a regular basis. Why you’ll love working with us A work environment where learning and development merge with a collective pursuit of excellence. A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed. The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more! Apply now and get ahead of your career, where your talent really belongs! Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you! Location(s) Québec, Québec Other Possible Location(s) Company Industrial Alliance, Auto and Home Insurance Inc. Posting End Date 2025-12-12 Company Overview iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation, iA Financial Group is once again among Canada's Best Employers according to Forbes for 2025, ranking 4th in the insurance sector. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes. Want to join the iA family, but there’s no job openings right now that match your profile? Let us know you’re interested!
