The Customer Service Representative is responsible for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products or services. Key Responsibilities: · Respond to customer inquiries via phone, email, chat, or in-person · Handle and resolve customer complaints effectively · Process orders, refunds, and exchanges · Maintain customer records and update account information · Identify and escalate complex issues to appropriate departments · Provide product or service information and assist with selection · Meet performance standards for speed, efficiency, and quality Qualifications: · High school diploma or equivalent; some college preferred · Previous customer service experience is a plus · Excellent communication and interpersonal skills · Proficiency in relevant computer applications and CRM systems · Ability to multitask and work well under pressure · Strong problem-solving and decision-making skills · Patience and empathy when dealing with difficult situations Shift First Shift (Canada) OUR HISTORY A Foundation Customers Trust With a heritage of creating products for the home that dates back to 1945, ODL remains synonymous with stability, quality, and confidence. Yet, after more than 75 years, we feel our best days are ahead of us. Thanks to our exceptional portfolio of entry doors and doorlights, the industry’s leading lineup of enclosed blinds, and an expanding international presence, the opportunities are limitless. Family-owned and privately operated, we aim to build upon what’s made us successful through the years: a culture of treating people well, coupled with constant innovation.
