Come Build Hope and Homes with Us!
Food Program Facilitator – Full Time
Hamilton/Burlington, Ontario
Salary: $46,800-$55,700
Closing Date for Applications: December 12, 2025
Position Description: As a Food Program Facilitator, you will be responsible for food-related activities at the Programs within the Hamilton/Burlington region. Working together within an interdisciplinary team, you will prepare approximately 140 nutritious hot meals daily and deliver meals to programs. You will be actively seeking feedback to understand the community's needs, integrating tenant participation in meal preparation. This role focuses on food security and nutrition while supporting tenants by coordinating mental health and addiction services for them- many of whom have experienced long-term housing instability or extended hospital stays. The scope of work may vary from time to time based on individual and program needs. This position requires a high level of resilience and a willingness to work closely with challenging situations. You will also collaborate in promoting and demonstrating the vision, mission, and values of Indwell within the workplace and community.
What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.
About Indwell: Founded in 1974, Indwell is a Christian charity that continues to grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are Ontario's fastest-growing developer of affordable, high-quality, energy-efficient housing communities, providing supportive programs to over 1,200 tenants to meet their health, wellness, and belonging needs. To learn more, visit: www.indwell.ca/our-model
Hours of Work: Full time- 40 hours per week, 10:30am-6:30pm. The program operates 7 days a week. This position includes working weekend hours and some public holidays.
WHAT YOU WILL BE DOING:
Food Service
Work together with co-workers to oversee dinner preparation, service, delivery and clean-up for approximately 140 meals per day
Collaborate on meal planning and shopping, with an awareness of the allotted budget
Receive, organize and support food orders, deliveries, and donations to minimize waste and maximize support to tenants
Ensure the effective safe and clean operation of a commercial kitchen with its food storage spaces
Carry out safe food handling on-site and during delivery to respective programs
Demonstrate an understanding of food security with its barriers and nutrition needs related to cultural significance and impact on tenants’ general health
Lead and support colleagues with food service, having a focus on creating an equitable and hospitable atmosphere
Recognize and promote the relationship between food and community building
Support food-related programming, engaging tenants in skill-building activities with dignity
Develop and facilitate relevant group programming related to food and nutrition
Complete required documentation thoroughly and in a timely manner, maintaining and protecting health records
Perform other duties as required
Leadership
Foster a positive workplace culture through effective verbal and written communication
Demonstrate ongoing commitment to learning and supporting diverse individuals and communities (e.g., cultural safety, anti-racist and anti-oppressive practice)
Experience leading and/or guiding internal teams to accomplish shared goals
Consistently show initiative and engage in creative problem-solving
Keep the interdisciplinary team informed of community opportunities and emerging trends related to best practices in food security and nutrition
Engage and establish external community partnerships to improve food security for tenants
Demonstrate a nonjudgmental approach to implementing pest management protocols and skill-building with tenants
Comfortable with landlord responsibilities, including pest management and rent collection
Confidently utilize crisis management and intervention skills
Support, Direction, and Commitment to Interdisciplinary Team
Work as part of an interdisciplinary team to provide direct and indirect support to tenants, encouraging housing stability and food security, reinforcing tenant’s life skills including promoting the role of spirituality in personal development
Support tenant kitchen helpers, staff and students
Collaborate with the Volunteer Coordinator to integrate program volunteers into food programming. Complete volunteer logs as required
Work closely with other Food Program Facilitators and food providers in the region to ensure smooth operations and incorporate tenant feedback into meal programs
Stay informed of new research and developments relevant to your role and share knowledge with the team and residents effectively
Follow applicable regulations, policies, and procedures
Collaborate with Indwell’s Facilities Team, supporting and reporting maintenance needs to ensure the upkeep of buildings and tenant units
Manage administrative responsibilities, including maintaining financial records, accountability, and program evaluation
Adhere to and follow budget guidelines
Participate in relevant organizational cross-regional team and community tables
Health, Welfare, and Safety Practices
Maintain a safe, healthy, and clean work environment
Use appropriate procedures and complete documentation when responding to emergency situations
Ensure compliance with applicable regulations (e.g., Health and Safety, Public Health, Infection Control)
Complete required safety checks and inspections as assigned
Participate in all required training to maintain and develop new skills
WHAT YOU WILL BRING:
Post-secondary education in a related field or equivalent experience
Experience working in mental health and/or addictions is beneficial
Safe Food Handling Certification (or willingness to complete the course)
A warm, sensitive, and caring approach with a genuine interest in supporting a diverse population of people living with mental illness and/or substance use
Ability to work independently, be flexible, organized, responsible, and take initiative
Physical capability to lift and maneuver heavy objects (e.g., dish racks, bulk food items, and occasional appliances)
Valid driver’s license required
We Want You to Thrive:
Vacation: 3 weeks (15 days) paid, plus 8 HEAL days (sick and personal appointments) per year
Extensive Benefits: Extended health (100% medication coverage—some exceptions may apply), dental and vision care, life insurance, and long-term disability
Employee Assistance Program: Primary care and professional consulting services.
Group RRSP: Indwell contributes 5% of salary
New Staff Orientation Days
Professional and Personal Development: Annual Leadership Conference (featuring guest speakers), Spiritual Ranch Retreat (with reflection and outdoor activities), Clifton Strengths Finder Assessment, mentoring opportunities, Lunch and Learn webinars, Indigenous Cultural Competency, 2SLGBTQ+ Awareness, Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships, and Applied Suicide Intervention (ASIST)
Social Events: Indwell’s annual Hope and Homes Banquet to celebrate the important work we do, plus team gatherings
As Indwell works to support diverse tenant populations, we are committed to creating a diverse work culture that mirrors the diversity of our communities. We encourage applications from individuals who share our commitment to equity and inclusion, and who will contribute to the diversification of ideas and perspectives. Our supports, services, and employment opportunities are open to people of all races, ethnicities, sexes, abilities, sexual orientations, and gender identities. We especially invite applications from Black, Indigenous, and racialized peoples and other intersecting communities. Indwell's leadership is motivated by the example of Jesus Christ, as reflected in our statement of faith.
Inspired to JOIN OUR TEAM? We invite you…
To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Personal information submitted will only be used for employment purposes within Indwell, in accordance with the Freedom of Information and Privacy Act.
Accommodation will be provided to applicants who make their needs known in advance, as required under Indwell’s Employment policy.
