Description
• Taking 50-60 inbound calls per shift from existing RBC Credit card clients to deliver an outstanding customer service experience, making every client interaction an exceptional one • Provide assistance with any questions or concerns regarding their RBC credit cards. • Day to Day inquiries include: Balance checks, interest calculations, limit increases/decreases, authorized users, lost cards, card deliveries, fraudulent transactions, loyalty program questions, redeeming points, card benefits and comparisons, etc. • Critical thinking and dive into transactions and take care of simple fraud requests • Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact • Contribute to team results by supporting all colleagues to be successful in meeting client needs • Cultivate and maintain relationships with partners to work as one RBC team • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests • Educate and assist clients with using RBC digital capabilities (how to navigate the app, online banking, etc.) ***Language Percentage 75% English and 25% Man/Can( subject to change based on volume)
Skills
call center, customer service, ms office, ms teams, ms outlook, french, bilingual, banking, inbound and outbound calls, call resolution
Top Skills Details
call center,customer service,ms office,ms teams,ms outlook,french,bilingual
Additional Skills & Qualifications
Must Haves: 1. English (11) or bilingual in English and Mandarin (2 openings) or English and Cantonese (4 openings) 2. Minimum 6 months experience of fast paced customer service experience (call centre, fast paced retail, etc.). Recent 6 months calls center is required for English only candidates. 3. Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation 4. Experience working in a team and metrics-based performance environment 5. Minimum education requirements: High school Nice to have: - Banking experience - related education Soft skills: • Ability to work independently, proven time management, organizational and problem solving skills • Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone • Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns • Strong English oral and written communication skills along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 6am - 3am EST • Past experience in a customer service role where you provided a variety of needs based solutions
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Mississauga, ON.
Pay and Benefits
The pay range for this position is $24.00 - $25.00/hr.
Workplace Type
This is a hybrid position in Mississauga,ON.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
