Our ultimate goal is to build proactive and predictive operational strategies, including leveraging intelligent automation, to avoid customer impacts. ## Extensive experience supporting Java and J2EE based applications and tooling. ## Deep technical knowledge and hands-on experience supporting and troubleshooting environments including AWS, ECS, Oracle DB, and Mongo DB. ## A strong understanding and practical application of SRE concepts, particularly in defining and measuring SLIs, SLOs and Error Budgets. ## Demonstrated experience in building and utilizing comprehensive monitoring solutions such as AppDynamics, Splunk, Kibana to proactively alert on production API-related issues and ensure system health. ## Mandatory: In-depth knowledge and hands-on experience with API Gateway technologies, specifically APIGEE, and CDN solutions like Akamai. ## Proven ability to proactively identify and address problems, areas for improvement, and performance bottlenecks within complex API ecosystems using software-based solutions. ## Strong coding experience beyond simple scripts, preferably in Java or Python, for automation and internal tool development. ## Prior experience or awareness of agentic or AI-based solutioning within the API Support domain, particularly for proactive issue detection and resolution. ## Exposure to ITRS monitoring tools and experience in configuring ITRS gateways. ## Effective in supporting Payments applications, preferably in corporate banking environments. ## Strong knowledge of ITIL practices in Incident, Release, Change, and Problem management. ## Bachelor's/University degree in Computer Science, Engineering, or a related field; Master's degree preferred. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ ## Lead the gathering and analysis of performance metrics from API platforms and underlying infrastructure to assist in performance tuning, fault finding, and capacity planning. ## Partner closely with API development teams to improve services through rigorous operational feedback loops, testing, and release procedures. ## Drive the creation of sustainable API operational systems and services through automation and continuous uplifts, including developing, testing, and debugging automated tasks. ## Conduct thorough post-incident reviews for API-related issues, identifying opportunities for automation and proactive monitoring to prevent recurrence. ## Actively participate in and lead high-priority API production support activities, ensuring swift resolution and clear communication.
