Job Description What is the opportunity? As Senior Director, Physical Network Execution, you will play a pivotal role in shaping the future of RBC’s retail, commercial, and private banking physical network across Canada. This mandate blends transformational leadership with disciplined operational execution—reimagining the network of tomorrow while ensuring the stability, performance, and continuous improvement of our existing 1,200 retail branches and 140 specialized banking centers. Your leadership will directly impact RBC’s distribution strategy, driving growth, enhancing our competitive position, and redefining how clients and employees experience our physical spaces. What will you do? Lead end-to-end execution of the physical network: Oversee construction, renovations, openings, consolidations, and facilities management, ensuring safety, functionality, and modernity across all locations. Drive strategic transformation: Align network initiatives with RBC’s Distribution Strategy, translating vision into modular, flexible environments that support seamless client and employee experiences. Optimize complex operations: Balance day-to-day performance (maintenance, safety, operational rigor) with long-term transformational goals, prioritizing investments and resources across regions. Navigate a highly matrixed environment: Collaborate with senior leaders across Markets, National Office, PNS, Corporate Real Estate, and external vendors to integrate diverse perspectives and deliver enterprise-wide outcomes. Champion client-centric execution: Ensure every decision—from premise design to cost management—reflects the needs of clients and employees, delivering delight in every interaction. Lead and develop a high-performing team: Mentor 30+ professionals, fostering innovation, ownership, and agility to simultaneously achieve operational excellence and transformative change. Ensure robust program oversight: Implement standardized tracking, risk management, and reporting practices to monitor progress, escalate critical issues, and maintain alignment with strategic objectives. What do you need to succeed? Must have: Proven leadership in large-scale physical network operations or transformation, with experience managing complex, multi-site environments. Strategic mindset with a track record of executing business-critical initiatives in matrixed organizations. Exceptional collaboration and influence skills, with the ability to align senior stakeholders and cross-functional partners. Strong operational discipline and financial acumen, balancing cost optimization with client/employee experience priorities. Client-centric approach with a passion for delivering high-quality, innovative physical environments. Demonstrated ability to lead and develop high-performing teams in dynamic, fast-paced settings. Advanced project management and risk mitigation expertise, with a focus on execution excellence. Nice to have: Direct experience in banking, retail, or commercial real estate. Familiarity with RBC’s Distribution Strategy or Canadian banking landscape. Advanced degree (e.g., MBA, Engineering) or certifications in project management (e.g., PMP). What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Job Skills Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-12-01 Application Deadline: 2025-12-12 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
