Job Description
Salary Range: $99,833 - $117,450 (CAD)
Deadline to Apply: Monday, September 22, 2025 (5 pm Eastern)
Essential Functions
Lead the planning and execution of new location openings, ensuring operational readiness and successful launches. Reporting to senior leadership, this role oversees cross-functional coordination, staff training, and on-site support for openings. Plan, coordinate, and manage all aspects of new location openings, ensuring deadlines and objectives are met.
Collaborate with operations, HR, IT, accounting, commercial, business development, marketing, and training teams to prepare and support new locations. In all cases coordinate to deliver new unit openings meeting the company’s standards of excellence.
Has authority to recommend and implement innovative and efficient strategies delivering tangible results aligned with organizational goals and regulatory requirements.
In all cases, execute with a commitment to customer service goals, prudent financial management, sensitivity to a culturally and ethnically diverse community, supply chain and regulatory considerations, and the evolving expectations of travelers in an airport environment.
Deliver operations team member training and education supporting all aspects of the day-to-day front and back of the house areas of a full/quick service and retail locations, setting expectations to motivate employees to deliver outstanding hospitality safely and efficiently at every interaction.
Plan, coordinate, and manage all aspects of new location openings, ensuring deadlines and objectives are met.
Collaborate with operations, HR, marketing, and training teams to prepare and support new locations.
Oversee on-site training and support for staff to ensure smooth transitions and operational readiness.
Develop standardized opening processes, tools, and checklists to improve efficiency and consistency.
Troubleshoot and resolve challenges during the opening process, maintaining alignment with launch timelines.
Conduct post-opening evaluations to identify successes and areas for improvement for future launches.
Deliver local and national brand training. May include facilities and customer service guidelines, cash handling procedures, food and equipment safety practices, inventory management, IT resources, etc.
Maintain adherence to all company and airport policies, standards procedures, and federal and local health/sanitation standards. Follow internal procedures to effectively report all areas of concern and/or non-compliance in a timely and professional manner.
Accept ownership and accountability of position responsibilities and consistently strive to deliver innovative results for internal teams that establish trust, high standards, credibility, and quality performance.
Has authority to make recommendations in support of scalable business needs, remaining curious with an aptitude to research, implement, and adapt to innovative solutions.
Has authority to recommend improvements to enhance operations effectiveness and growth, providing direction, and mentorship. Actively drives a culture of collaboration, innovation, and continuous improvement via actionable plans for team members.
Perform any other duties as assigned by the manager or senior management.
Qualifications
Qualifications
High School diploma/certificate or equivalent is required.
Preference for bachelor’s degree in hospitality management, business, or related field.
Peference for minimum 5-8 years of experience leading new restaurant openings or operational rollouts in hospitality or food service industries, or minimum one year of management experience overseeing airport operations within food and beverage.
Preference for a professional certification demonstrating the mastery of the practical, technical, and operational aspects of operation excellence.
Excellent project management skills and the proven ability to achieve positive and collaborative cross functional results.
Demonstrated experience in driving continuous improvement culture and operating system across an enterprise and ability to navigate and influence across all levels of an organization, translating strategic vision into tangible outcomes.
Exceptional interpersonal skills and be able to interface effectively at all levels in the field and at the SSP America Support Center.
Excellent communication (verbal and written), presentation, organization, time management, problem solving, and follow-up skills. Must maintain meticulous recordkeeping practices.
Demonstrated expertise in coordinating teams to meet critical deadlines, managing timelines, and ensuring seamless openings across multiple locations.
Demonstrated ability to work both independently and among cross functional teams with minimal supervision, ability to juggle multiple tasks while adapting quickly, and effectively prioritize assigned job duties to meet deadlines and objectives.
Excellent organizational skills to effectively and timely complete assigned tasks and projects as assigned. Ability and flexibility to work in a fast-paced environment with constant change.
Proven ability to handle conflict, work under pressure/deal with high pressure scenarios, and resolve uncomfortable situations with clients, customers, peers, and do so while exercising sound judgement and decision making.
Dynamic and positive attitude to support our PASSION culture and work environment and foster positive working relationships with others in the organization.
Demonstrated intermediate to advanced level technical competence and experience with Windows operating system and Microsoft Office Suite (i.e., Excel, Outlook, Teams, Word, and PowerPoint).
Must be comfortable working in a large-scale, enterprise level digital and physical environment.
Must be able to establish and maintain eligibility to perform work in the US without sponsorship.
Must be able to travel and work <50% within the US and Canada, including overnight and extended stay. (If required, SSP to support work authorization.)
Must be able to pass and maintain a criminal background check, and as required, meet airport security requirements (e.g., Transportation Security Administration (TSA) clearance, comprehensive Federal Aviation Administration (FAA), Transport Canada, etc.).
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.
