Client Care Representative Location: Strathmore, Alberta Employment Type: Full Time Our mixed animal hospital is seeking a friendly, organized, and experienced Client Care Representative to join our team. As a CCR, you will play an important role in ensuring the smooth operation of our busy hospital and providing excellent service to our clients and their furry, hooved, and wagging companions. The ideal candidate for this position will have prior experience in a veterinary hospital or clinic setting, excellent communication skills, and a passion for helping animals. Our hospital serves both small and large animals, so experience with both is preferred but not required. Responsibilities: Greet and check-in clients and their pets in a friendly and professional manner Answer phone calls and respond to emails, providing excellent customer service Schedule appointments and procedures, ensuring efficient use of hospital resources Maintain patient records and ensure accurate data entry Assist with general administrative duties, including filing, data entry, and inventory management Assist with patient care and treatment when necessary Ensure the hospital is clean and organized Qualifications: Prior experience in a veterinary hospital or clinic setting Excellent communication and customer service skills Strong organizational and multitasking abilities Proficient in computer and data entry skills Ability to work well under pressure in a fast-paced environment Ability to work independently as well as part of a team Passion for helping animals and their owners Flexibility to work weekends and some holidays as needed What we can off you! A caring culture of Wellness and Appreciation! Competitive wages and benefits! Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada! Wellness days, sick days, and vacation time Annual uniform allowance Exceptional career development: there is room to grow here! Referral Bonus Rewards E-tools to assist with meditation, better sleep, exercise, and focus Virtual health care (telemedicine) offering quick access to quality care Opportunities to give back in your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness apps! If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.
