Fleet Delivery Specialist - Audi Newmarket, Newmarket, ON L3Y 9A1 Who We Are At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible Reports to: Fleet Manager Summary This position is responsible for the presentation, delivery and preparation of inventory to customers. A Delivery Specialist will assist the Fleet Team with sales administration and data entry. This role is suitable for someone with previous automotive sales administrative experience and strong communication and relationship building skills. Duties and Responsibilities Conducts instore and offsite vehicle deliveries to ensure correct features are installed and customer requirements are met as requested by the customer. Conducts a vehicle walk around and explaining the features of the purchased vehicle to the customer on the day of delivery ensuring a welcoming delivery. Follows up with customers 24 hours prior to delivery appointments. Ensures all paperwork for sales transactions are conducted accurately, including signatures, customer information, and outstanding funds. Monitors Connected services/app for all brands setup and contacts customers who are having difficulty setting up the service(s). Assists the Fleet team with client knowledge and test drives during high traffic. Ensures required manufacturer training is up to date. Completes verbal and brief written instructions/orders from Fleet Manager. Monitoring and organizing deliveries, appointments and vehicle/customer account information in One-Eighty. Completes forms for vehicle lease drop-offs. Confirms finances for interest rates and payments. Ensures trade in vehicles are properly marked and provided to reception to be stocked for the used car department. Provides continuous support to existing customers regarding questions and/or concerns to ensure long lasting relationships. Other duties as assigned. Skills and Qualifications OMVIC License (preferred) 1- 2 years of experience in automotive field. Valid Ontario Driver’s License. A clean driver abstract and the ability to drive a manual transmission is required One-Eighty and CDK experience. Proficiency with Microsoft Office is a considerable asset. Excellent interpersonal, communication (verbal & written English) and customer service skills. Detail oriented and excellent organizational and multi-tasking skills. Ability to work cohesively with employees and managers as part of a team. Ability to work efficiently and effectively under pressure with simultaneous deadlines. Why Work with Pfaff? Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package. Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance. Vacation and Paid Time Off Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S. Stock Purchase Program - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount. We thank all applicants for their interest in Pfaff Automotive Partners Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application. At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.
