Your Moneris Career - The Opportunity You will provide relationship management of high value SMB merchant relationships. Provide a higher and differentiated level of customer service and retention model, building loyalty and customer satisfaction, while maintaining current profitability. Develop strong business relationships with High Value Small to Medium (SMB) accounts to ensure a strong, long-standing relationship and assist Relationship Management in proactively managing client relations to improve service and performance. Location: You will be based in our Etobicoke office, balancing in-office collaboration with remote flexibility. Reporting Relationship: You will report to Director, Account Management-SMB. Your Moneris Career - What you'll do Accountable for the SMB High Value Accounts processing combined credit volumes at a minimum of $7M in Canada Accountable and measured on retention percentage achieved of assigned portfolio of high value IB accounts. Provide regular progress reports to Leadership including portfolio management status, Salesforce reporting, analytical trends and overall health of relationships within the portfolio Support negotiating pricing. Working collaboratively with Marketing and Client Services to ensure pricing and relationship reflect the achievement of corporate goals Provide feedback to Marketing and Product Development on key products and/or initiatives required to close gaps in current product offering and/or in current client segment. Utilize a consultative sales approach, consulting with clients, ensuring achievement of individual financial goals by creating proposals and presentations targeted at solving our needs of prospects Production and delivery of pipeline and other related sales management information reports as assigned. Includes the creation and/or review of sales reports and forecasts, and ongoing status reports. Complete sales paperwork to ensure a seamless client Ongoing Relationship Management of assigned portfolio of merchants including business reviews and development of an annual portfolio plan which would integrate activities to the scorecard goals of the role. Be the primary contact for relationships and act as their business lead. Your Moneris Career - What you bring Bachelor's degree in Business, Marketing or a related field of study. Relevant or equivalent work experience in a related field may be considered. 5+ years of experience in a Sales environment with 3+ years of experience in partner management or account management role. Experience managing external partnerships in a B2B environment. Experience with sales, marketing, and business development processes Advanced skills in Excel with the ability to create formulas and graphs. Proficiency in creating Power Point presentations to visualize data and ideas to communicate insights and strategies. Your Moneris Career - What you get At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career. Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA) Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers #LI-Hybrid #SALES-IND Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities. We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role. Meet Moneris. We’re the original Canadian fintech. Powering businesses—from the smallest micro-merchant to large enterprises—with the commerce solutions, expert knowledge and local support they need to reach their full potential. That’s why we exist. For 25 years and counting, we’re proud to be the partner Canadians rely on to kickstart their dreams online, expand to a brick-and-mortar space or find new ways to connect with customers in their community and beyond. Our commitment to you. From coast to coast to coast, Moneris is proudly powering Canadian commerce for businesses, big and small. Our success is rooted in the dedication of our team members, whose skills, talent, and passion make it all possible. We provide resources, opportunities and an inclusive environment that empower our people to drive their careers forward and, together, create a positive impact on Canadian businesses. Powering Canadian commerce. Empowering you. Recognized for Inclusion Moneris is proud to be recognized as a 5-Star DEI Employer, reflecting our commitment to creating an inclusive, welcoming workplace where everyone belongs. Moneris.com/careers Join our Talent Community.
