Salary
The salary range for this position is CAD $38.12/Hr. - CAD $54.80/Hr.
Summary
Are you a tactical thinker and relationship-builder with a passion for developing meaningful communications and engagement strategies? We’re looking for a Communications & Engagement Specialist, Major Capital Projects to play a key role in supporting major capital projects that will transform the future of health service delivery at Providence Health Care. In this dynamic role, you’ll work closely with the Communications Team supporting projects such as the New St. Paul's Hospital Project, the Clinical Support and Research Centre (CSRC) Project and the St. Vincent’s Heather Long Term Care Project. The Communications & Engagement Specialist will lead the development of compelling communications, facilitate engagement, and use their technical skills to create short-form video content to highlight project updates. If clear, impactful storytelling is your strength and you’re eager to use your skills to benefit the communities we serve, we want to hear from you. Here’s What You’ll Do:
Develop, implement and evaluate project communications and engagement strategies, plans and materials to create awareness and promote a positive profile for PHC’s major capital projects
Develop, write, design and edit communications materials including newsletters/community stories, website content, presentations, surveys, memos, reports, speaking notes, social media messaging and short-form video content
Facilitate partnerships and focus groups to develop innovative solutions to emerging issues
Proactively promote and increase awareness, understanding and support for projects among internal and external audiences including staff, physicians, researchers, government, health authorities, community organizations and other parties with vested interest
Coordinate meetings and working groups to support information exchange on project objectives, initiatives, progress, feedback, concerns and questions
Keep the Project Director, VP of Public Affairs/Communications and PHC Communications and Public Affairs department informed of day-to-day project communications and concerns
Here’s What You’ll Need:
Bachelor’s Degree in Journalism, Communications or a degree in a relevant discipline such as Marketing, English or Digital Communications, plus three (3) to five (5) years’ of experience in progressive communications role is required
Strong design and editing skills for creating polished visuals and social media content
Demonstrated experience creating short-form video content for engaging audiences and sharing updates in a dynamic way on social platforms and other channels
Ability to navigate complex working groups with competing priorities by developing communications and engagement strategies that balance diverse interests
Knowledge of public sector, major capital and/or large-scale projects is an asset
Experience facilitating group discussions and navigating complex conversations with multiple parties with vested interest is an asset
Deadline to Apply: Monday, December 15th at 11:59 PM PST
What You Bring
Education and Experience:
Bachelor’s Degree in Journalism, Communications or a degree in a relevant discipline such as Marketing, English or Digital Communications, plus three (3) to five (5) years’ of experience in progressive communications role is required.
Experience in public affairs, community relations or stakeholder engagement leadership roles, is also desirable. A certificate in Foundations in Public Participation from the International Association for Public Participation or similar would be considered an asset.
Candidates with experience in the following areas will be given preference:• Development of communications and engagement strategies targeting multi-disciplinary internal and external role holders, especially related to capital infrastructure projects in a municipal or provincial government, Crown Corporation or health authority environment; and• Experience with large, complex projects and related issues.Skills and Abilities:• Superior journalistic and business writing/communication skills, especially the ability to write, edit and proofread creative and compelling copy for a variety of applications such as electronic newsletters, print publications, and social media.• Proven experience in developing and executing strategic and tactical communications plans.• A proven storyteller who can plan, create, and implement a broad range of digital and non-digital communications tactics to support and promote project goals.• Demonstrated ability to work in a project-based environment, handle multiple and concurrent priorities and regularly report on project status.• Proficient in Microsoft Office. Experience with Adobe Creative Suite an asset.• Possesses a collaborative, team-focused working style. Self-sufficient and self-motivated.• Able to translate technical or complex information into easily understood messaging.• Experience with issues management in recognizing emerging issues and opportunities, developing responses, and handling confidential and sensitive issues with tact, diplomacy and composure.• Demonstrated ability to work effectively with others at all levels both internal and external to the organization.• Effective organizational, project management and time management skills including the ability to organize, prioritize, multi-task and work effectively under pressure to meet multiple deadlines.• Demonstrated ability to work with accuracy and attention to detail.• Demonstrated ability to work independently and effectively with minimal supervision.• Demonstrated ability to remain calm, alert and high functioning under stressful situations.• Demonstrated computer skills using standard desktop applications, internet applications and relevant databases. Working knowledge of online applications that assist public discussions of complex topics.• Skill and proficiency with social media tools and in organizational electronic communication and social media technology, desktop publishing, and web-based technology practices.
What We Offer
A competitive salary: The hiring range for this position is $74,618-$90,000 annually depending on experience and internal equity.
Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
Hybrid work
A comprehensive health benefits package.
Your Day to Day:
- As a key member of the project management team, this position develops, manages and implements positive and proactive internal and external Project Communications and Engagement Strategies to help meet project strategic objectives, in conjunction with the Project Director, the VP of Public Affairs/Communications and the PHC Communications and Public Affairs department.2. Develops communications and engagement goals, objectives, guidelines, strategies, and key messaging for the project ensuring quality, consistency, and incorporation of best practices. Tracks project milestones and evaluates the impact of communications and engagement strategies against measurable objectives; adjusts tactics to maximize impact.3. Researches, oversees, develops, produces and disseminates a broad range of project communications products and tools (such as web and social media content, brochures, posters, presentations, backgrounders, fact sheets, speeches, briefing notes, FAQs, advertisements, and other communications materials) to streamline the delivery of communications and related processes to various target audiences, such as internal and external stakeholders, staff, government, interested parties, and special interest groups. Coordinates the development and production of communications and consultation materials. Ensures overall quality, consistency and effectiveness of complex communications materials.4. Works with PHC Communications and Public Affairs team members (and through them the Ministry of Health and Vancouver Coastal Health) to highlight project accomplishments, share information, and to ensure adequate risk assessment, reputation management, and that any project communication strategies and initiatives are aligned with the overall PHC communications direction, policies and strategies.5. Supports engagement and consultation with key internal/external stakeholders using a variety of best practice engagement techniques, such as forums, workshops, open houses, online consultation, charrettes, advisory groups, and other methods.6. Coordinates, attends and participates in public information, community and stakeholder meetings, and related events, including event planning, facilitation, notetaking, event set-up, and follow-up with stakeholders, as required.7. Oversees the summary of input received through various engagement mechanisms at various stages of engagement processes, analyzes feedback, develops consultation summary reports, and manages the dissemination of key findings and reports with key groups.8. Promotes and increases awareness, understanding and support among key internal and external audiences and interested parties, such as various levels of government, other health authorities, Indigenous communities, community service groups and other constituents.9. Liaises with internal and external audiences to develop a broad understanding of important issues, challenges and strategic directions being undertaken; to foster open dialogue between key groups; and to communicate key messages clearly and concisely to promote awareness and foster support for the project.10. Regularly keeps the Project Director, the VP of Public Affairs/Communications and PHC Communications and Public Affairs apprised of the concerns and issues raised through the various engagement mechanisms.11. Facilitates the ongoing exchange of often-sensitive information to and from key groups, addressing topics such as project objectives, initiatives, progress, performance and interested parties’ feedback, concerns, issues and questions. Supports public and staff inquiries concerning project communications by tracking and responding to project inquiries, concerns, and responses.12. Works cross-functionally with the PHC Communications & Public Affairs team, key leaders, and content experts across the organization to monitor, identify, and manage issues. Assesses areas of potential conflict and/or controversy, prepares the appropriate strategies and responses to manage issues and enhance project reputation, and determines the content and method of delivering the information. Responds to and/or develops action plans for crisis situations in keeping with the overall PHC Communications and Public Affairs department policies, procedures, standards, and practices and in consultation with the Project Director, VP of Public Affairs/Communications and the PHC Communications and Public Affairs department. Effectively communicates and manages project issues through print, electronic, social media, verbal communications and face-to-face meetings.13. Refers all media inquiries to the PHC VP of Public Affairs/Communications and provides background and support for proactive media relations events, initiatives and video/conference/meeting presentations. Also provides support for reactive media inquiries related to the project.14. Helps create and manage social media and digital strategies for capital projects in alignment with PHC’s comprehensive digital media strategy. Works in partnership with PHC Communications & Public Affairs to manage social media and website channels for the project that target multiple constituents and stakeholders.15. Works with the PHC Communications and Public Affairs department to update capital project websites. Ensures websites are up-to-date, informative and serve as key information access points for internal and external stakeholders.16. Works closely with the St. Paul’s Foundation to support and promote fundraising activities.17. Maintains an awareness of new developments and trends in communications and public engagement through literature review, contact with peers at other organizations, industry advisor groups, professional associations and attendance at seminars, workshops and education programs as required by the employer.18. Shares knowledge with fellow team members and others internal and external to the organization for the purposes of communication, high performance teamwork and continual quality improvement to support an innovative culture and a learning organization.19. Performs other related duties as required.We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
