Membership Coordinator

The Alpine Club of Canada • Canmore • 2d ago

JOB OVERVIEW The Membership Coordinator reports to the Services Director and supports ACC members through excellent customer service and clear, consistent communication of member benefits and engagement opportunities. The role ensures that membership information and services are well-integrated across ACC platforms and teams. Working closely with the Adventure Team, IT, Communications, and the Senior Fund Developer, the role manages the Membership Customer Relationship Management (CRM) system, supports segmented outreach/communication, and contributes to meaningful engagement for members, volunteers, and donors. A key part of the role includes supporting planning and execution of major annual membership events - most notably the Summit Shaker Celebration and the Summit Bid Fundraiser. This involves coordinating logistics, timelines, event delivery, fundraising partnerships, and communications in collaboration with other departments. The position also coordinates member appreciation and grant programs, fulfills membership-related orders, and supports projects as assigned by the Services Director IDEAL SKILLS AND QUALIFICATIONS Experience in communication and member/customer relations Excellent writing, editing, and communication skills Experience working with a CRM or membership database (HubSpot) Strong organizational and data management skills Ability to manage timelines and competing priorities in a collaborative, cross-functional environment IT literacy (CRM/database platforms, dashboards, newsletter tools, Microsoft/Google Suite) Experience working with volunteers or membership-based networks considered an asset Bilingualism (English/French) is an asset Self-starter who can work collaboratively across teams RESPONSIBILITIES Communications and membership database Provide frontline membership and donor support via email and phone Coordinate membership-related orders, appreciation programs, and grant-related follow-ups Assist with mail processing and maintain mailing lists for ACC publications Generate accurate member and donor lists; support tracking of monetary and in-kind donations Liaise with Communication/Marketing to integrate member benefits, program updates, and service enhancements into ACC-wide messaging Coordinate reminders and educational content about member benefits, including donation options, feedback channels, and access to perks Ensure brand-aligned messaging across member newsletters, surveys, and campaigns in close collaboration with Marketing & Communication Member CRM management Manage day-to-day usage of the Membership CRM system Support the development of simple dashboards and engagement indicators for internal use Ensure membership data integrity in cooperation with IT and Marketing Develop dashboards or summaries to track KPIs in collaboration with the Services Director Event Programming and Fundraising Support the planning and execution of the Summit Shaker Celebration and the Summit Bid Fundraiser, including logistics, timelines, communications, and event delivery Assist with donor communications, touchpoints, and event-related outreach Office and department support Coordinate ACC merch and CAJs inventory, order fulfillment, including post office runs. Perform additional office administration tasks, as assigned Support Board and Section Meeting logistics, including accommodation coordination, food orders, scheduling, and general logistical support Support cross-team initiatives and tasks - Adventure, Communications, - as required Perform additional tasks assigned by the Services Director CORE VALUES The ACC’s core values guide our staff in their decision-making, they serve as a compass for attitude and behaviour we exude daily. They promote unity among staff members, and determine how we should treat each other, members, and partners. If we were in theatre, these core values would set the stage, but because we are in the backcountry, our core values set the ice. Acronym: S – Service: Providing exceptional service to our members and teammates. We understand that our purpose is to deliver good work that meets the needs of our members. E – Empowerment: Providing others with the space, knowledge, and resources to make decisions and try different approaches encourages autonomy, creativity, and innovation. Empowering individuals fosters a sense of ownership and responsibility, leading to increased engagement and effectiveness in achieving goals. T – Teamwork: Collaborating towards common goals of servicing our members and supporting each other through challenges promotes synergy, efficiency, and shared success. Effective teamwork leverages diverse skills, perspectives, and strengths, leading to enhanced problem-solving and achievement of objectives. I – Integrity: Upholding transparency and following through on commitments builds trust and credibility within the organization and with external partners. Integrity serves as a moral compass, guiding decision-making, and behavior, and maintaining the organization's reputation and ethical standards. C – Communication: Effective communication ensures that information is shared openly and respectfully, allowing for clarity, understanding, and collaboration among team members, partners, and stakeholders. Clear communication fosters trust and helps prevent misunderstandings or conflict. E – Environmental Stewardship: Being mindful of our environmental impact. Intentionally prioritize environmental stewardship in all our endeavors. Communicate, collaborate, and create –that’s how we ACCelerate!

Perks

· RRSP Matching after 1 year · Paid sick leave · Extended health, dental, and insurance premiums fully covered by employer · Discounts on ACC hut and HI hostel stays · Health spending account · Paid Vacation

Prior to receiving an offer of employment, the successful candidate will be required to submit copies of all required certifications and documentation, including a. criminal records check. The Alpine Club of Canada wishes to express our appreciation to all applicants for their interest and effort to in applying for this position. However, only those candidates selected for interviews will be contacted.