Find Your Limitless with Reliance
By joining Reliance as a Warehouse Training & Enablement Specialist, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!
What do we offer?
The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
A great benefits plan for you / your family
Career paths so you can advance in the company
Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
What will you do?
Learn and grow as an important part of a team that cares about Reliance and its customers.
Conduct role-based training needs analyses for managers, inventory clerks, and helpers; translate findings into a structured curriculum and learning paths.
Develop modular, competency-based content (job aids, SOPs, quick-reference guides, videos, microlearning, and eLearning).
Align curriculum with operational workflows in IFS/FSM, including inventory transactions, work orders, part reservations, returns, and warranty processes.
Create assessment tools (knowledge checks, skills demos, and scenario-based evaluations) and define pass/fail thresholds.
Health and Safety – ensures adherence to all safety standards and practices, including oversight, care and maintenance of facilities, equipment and materials.
Standardize Supply Chain procedures across sites: receiving, storage, picking/packing, shipping, cycle counting, and inventory accuracy controls.
Teach and reinforce warranty recovery processes: eligibility checks, documentation standards, claim submission in IFS/FSM, parts disposition, and tracking recoveries.
Maintain and update training content with system releases, policy changes, and audit findings.
Define training KPIs and dashboards (e.g., training completion, inventory accuracy %, cycle count variance, claim acceptance rate, warranty recovery $).
Conduct post-training evaluations; analyze performance data to identify gaps and retrain as needed.
Document SOPs and ensure version control, accessibility, and compliance.
Travel is required – branches across Canada.
What do you bring?
3–5+ years in training, operations enablement, or process improvement within warehousing or field service environments.
Hands-on experience with IFS (Supply Chain/Inventory, FSM/Work Orders, RMA/Warranty modules).
Strong Supply Chain knowledge: receiving, put-away, picking, shipping, cycle counts, inventory controls, and returns.
Proven warranty recovery expertise (eligibility, documentation, submission, reconciliation).
Curriculum design skills including assessment and certification design.
Excellent facilitation skills across diverse frontline audiences; strong communication and documentation.
Proficiency with Excel, PowerPoint, Word; familiarity with LMS tools and reporting.
IFS certifications or formal training in Supply Chain/FSM modules.
Experience implementing role-based access, data governance, and audit readiness in IFS/FSM.
Background in HVAC or industrial distribution environments.
Experience with safety/ESG-aligned training and warehouse compliance.
Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
For more information, please visit www.reliancehomecomfort.com
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