Job Description: Are you up passionate about supporting clients? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and customers. As Night Audit Supervisor, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for. Perks & Benefits: Comprehensive benefits package that provides extended health care, dental care, vision care, life insurance and critical illness. Continuous learning opportunities with an annual educational allowance. Generous referral program raging from $500-$2500, depending on business need. Regular consistent team building activities and events. Discounts to local amenities and vendors Discounted hotel stays in multiple locations through our Hospitality offerings. What Will You Do? Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices. Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Complies with Work Rules and Standards of Conduct. Works harmoniously and professionally with co-workers and supervisors. Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests. Stores and retrieves guest luggage and packages. Utilizes a variety of software programs to accurately input special arrangements the guest has made and to ensure proper billing. Provide basic trouble-shooting support for in-room services such as Internet, TV, and Web service. NIGHT AUDIT FUNCTIONS: Monitors house accounts, adjusting weekly and balancing forward daily. Sorts shifts work balancing adjustments, and charges making all necessary corrections. Leading by example and making the best use of company time while on duty, training new hires, adhering to SOP's etc. Maintains all necessary system backups daily (PMS, merchant interfaces, etc). Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly. Monitors house accounts, adjusting weekly and balancing forward daily. Sorts shift work balancing adjustments, and charges making all necessary corrections. Maintains all necessary system backups daily (PMS, merchant interfaces, etc). Sorts shift work balancing adjustments, and charges making all necessary corrections. Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly. What You Will Bring: A high school diploma or equivalent is required Strong attention to detail Ability to analyze financial data Strong customer service skills Able to work overnight shifts Familiar with basic bookkeeping Salary Range: $23.50 - $ 24.50 Per Hour About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Thank you for your interest in a career with Onni Group! We believe that the strength of a company lies in its people and are fortunate to have an extremely motivated and dedicated staff that brings expertise and attention to detail in every project they undertake. If you believe that your skills would be a valuable addition to our team and would like the chance to be a part of the award-winning Onni Group, please check our open opportunities. To best stay up to date about all things Onni, please follow us on the following social media: Instagram LinkedIn Twitter/X Facebook Please do not contact our managers or employees directly in an attempt to present candidates without a written request, and a signed agreement within the last 12 months. Complying with this request will be a major factor in determining a professional relationship with Onni Group. Any submissions of unsolicited resumes directly to Onni employees, managers or any Onni email address will not be bound or obligate Onni in any way to pay any fees if such a person is hired. If you are interested in working with Onni please contact Daryl Kerrey – recruiting@onni.com, and email us info about your company. We will then contact you to set up any further discussions. Please note, all Onni hiring requires at minimum an official virtual or in-person interview prior to offer stage.
