GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.
The Building Operations Service Manager is responsible for delivering an exceptional resident experience through the efficient maintenance of suites, common areas, and building systems. This role oversees preventive, corrective, and emergency maintenance, ensuring compliance with safety standards and risk management practices.
The position reports directly to the Property Manager.
RESPONSABILITIES
Operations
Manage daily operation and maintenance of mechanical, electrical, and life safety systems.
Create and update preventive and routine maintenance work orders in Yardi.
Perform inspections, boiler and safety checks; document findings.
Troubleshoot maintenance issues and respond to emergencies.
Ensure suites are rent-ready and common areas are clean and safe.
Conduct life safety equipment testing and evacuation drills per fire code.
Maintain water treatment systems and logs.
Gather quotes for annual contracts (snow removal, HVAC, plumbing) and recommend to Property Manager.
Administration & Reporting
Complete work order documentation promptly.
Maintain logs for mechanical equipment and seasonal snow removal.
Ensure compliance with environmental, LEED, and energy efficiency standards.
Keep service records and preventive maintenance schedules up to date.
Customer Service
Provide excellent resident relations and conflict resolution.
Document and address complaints and emergencies promptly.
Support community events and resident satisfaction initiatives.
Leadership
Coach, motivate, and supervise staff; set annual goals.
Schedule shifts and on-call rotations; approve time-off requests.
Ensure OHSA and WHMIS compliance; arrange training as needed.
Monitor contractor work quality and safety; accompany vendors when required.
Hold regular team meetings.
QUALIFICATIONS
Education & Certifications
High school diploma; HVAC courses or certification preferred.
OHSA, WHMIS, First Aid; Class 5 Power Engineering (Class 4/3 an asset).
Experience
5+ years in building operations (mechanical, fire safety, electrical, HVAC).
Ability to read construction drawings; hospitality experience an asset.
Skills
Strong communication, leadership, and organizational skills.
Proficient in Microsoft Office, Yardi, and mobile apps.
Other Requirements
Own hand tools; valid driver’s license and vehicle.
Flexible availability (month-end, weekends, holidays).
Bilingual (French/English).
WHAT WE OFFER
3 weeks of vacation per year
3 paid personal days per year
Half-day every Friday before a long weekend
Eligible to participate in our annual performance based bonus program
A comprehensive health benefits plan that supports you and your family
Up to $2,000 annual education allowance
Up to $5,000 annual mental health coverage
A friendly, welcoming, and supportive culture
Many social and team events!
Our Business
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.
Our Commitment to Diversity
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
