POSITION SUMMARY: Under the general supervision of the Superintendent of Community Paramedicine, the Coordinator & Research Analyst is responsible for coordinating care within community paramedic programs. This includes working closely with community paramedics to help navigate care plans, supporting clients in accessing the right resources, and ensuring seamless care delivery. The role also involves data collection, analysis, conducting evidence reviews, and contributing to the evaluation and design of the programs to enhance their effectiveness and meet community needs.
MAJOR RESPONSIBILITIES:
Assists Community Paramedics and clients in navigating healthcare services, providing guidance on available resources, treatment options, and facilitating access to appropriate care.
Conducts one-on-one in-home screening and intake sessions with vulnerable clients for referral programs, to assess their needs and eligibility; provide social navigation and coordination support by connecting them to appropriate health and community resources and ensuring they understand the supports available.
Conducts need assessments, planning, research, design, and evaluation of Community Paramedicine Programs (CPP), using collected data to guide and support program development and implementation.
Coordinates program services with community partners, agencies, doctors, and other stakeholders for the provision of at-home/centre services and education to the public to reduce patient requirements for hospital services.
Compiles and submits detailed ministry reports, ensuring accuracy, completeness, and compliance with established protocols and deadlines.
Collects numerical data and translates into easily understandable information; prepares same for reports, business cases, and presentations.
Supports the planning, coordination, and implementation of training of paramedics and others as required.
Assists with revisions and updates of training manuals; drafts and/or edits written materials; uses guidelines and expertise from other programs to develop and implement CPP.
Contributes to the development of policies, procedures, and protocols in to meet client and community needs.
Identifies best practices and supports the preparation of evidence-based business cases to support recommendations.
Conducts literature reviews and collects relevant information for local needs.
Conducts research such as patient / provider surveys, system and patient needs analyses; works with allied health care providers and uses their data to support CPP.
Participates in local, provincial, and inter/national CPP research efforts
Other duties as assigned.
QUALIFICATIONS:
Education/Experience:
Degree in business administration, health sciences, public health, health informatics, or a related field and
Two years of relevant experience in program coordination, healthcare services, or a related field, with a strong emphasis on data analysis and program evaluation or
Diploma in data analytics, business administration or a related field and 4 years of related experience.
Skills/Abilities:
Ability to communicate effectively and concisely, both orally and in writing, including making presentations to a variety of audiences
Ability to manage time effectively and to work independently under time constraints
Ability to establish and maintain effective working relations with superiors, colleagues, community groups and stakeholders, government agencies, clients, and health care workers
Ability to prioritize competing tasks, plan and organize events, and accomplish goals within a fixed timeframe
Ability to identify and meet the needs of internal and external stakeholders
Must be proficient in the use of computers and relevant software
Must be at a basic skill level in keyboarding, including the use of electronic medical records software and healthcare platforms
Must have a strong understanding of data structures and relational databases, with the proficiency in designing, organizing, and managing data systems, as well as analysing and interpreting data to support decision-making and reporting.
Proven ability to function as an effective team member and work independently
Strong skills in research, project/time management, analytical/critical thinking, and problem-solving.
Must possess and maintain a valid Class “G” Ontario Drivers Licence, or equivalent
Must meet the definition of a competent driver as defined by the Corporation
Competent within the meaning of the Occupational Health and Safety Act
Assets:
Experience in engaging with local community agencies
Knowledge and experience in quality assurance programs
Demonstrated knowledge of relevant regulations, acts, by-laws, standards, guidelines and procedures pertaining to paramedic operations
CONDITIONS OF EMPLOYMENT:
Must work flexible hours on weekends and evenings
Must remain a competent driver as defined by the Corporation
May be required to provide a successful driver’s record (uncertified)
Must undergo a successful Police Vulnerable Sector Check (PVSC)
General Information:
As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.
ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:
Photos
Any certificates that have photo identification
Driver’s licences
Police records checks
Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.
ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.
PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866
The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.
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