Company Description
Grow your career with a company that shares your passion! Our Corporate Services Division has an exciting new opportunity to join the Sodexo team as our next General Manager located in a dynamic, corporate, Monday to Friday environment in downtown Toronto.
Salary: $90,000-100,000 (CAD)
At Sodexo, we go beyond traditional workplace solutions to create environments where employees thrive. From innovative culinary programs that bring daily delight to integrated facilities management that fosters productivity and well-being, our team plays a vital role in shaping thriving workplaces.
Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
Job Description
How You’ll Make an Impact:
Reporting to the National Account Manager, you will be responsible for all aspects of our on-site client service operation. From overseeing day-to-day activities to shaping long-term strategies, your leadership will be instrumental in driving operational success.
Client Relationships & Contract Management
Provide local leadership and strategic direction to build client relationships with focus on innovations and new business opportunities to enhance profitability
Develop a local business strategy in line with current and emerging client needs that is aligned with overall operations strategy
Ensure delivery of contract services are aligned to the Service Level Agreement(s) and standards as required
Carry out regular contract performance audits and internal compliance audits to support the delivery of Sodexo compliance objectives
Identify opportunities for process improvements, innovations and service enhancements to drive client engagement and remain ahead of industry trends.
People
Lead by example; inspire your employees to follow your own actions
Lead a team of over 100 employees
Strong employee relations including the ability to manage diverse teams
Ability to work collaboratively with and build positive relationships
Lead full HR life cycle (recruitment, onboarding, training, performance, recognition, engagement, career development, etc.) for assigned site
Organization, planning and monitoring of employee daily activities
Business & Financial Acumen
Develop new and emerging business solutions for continuous growth and effective day-to-day operations
Create and analyze budget/P&L statements
Achieve financial goals through daily analysis of key KPI’s of business operations and monthly business reviews
Proactive planning of future business growth plans, including expansion of scope of services
Culture & Compliance
Ensure that the site is compliant at all times for services delivered within scope, and ensure the rigorous means of recording these elements are maintained and regularly reviewed
Foster a strong health and safety culture, for our employees and our clients and customers
Lead diversity and inclusion initiatives
Advocate for corporate social responsibility
Drive creative innovation, ability to drive change
Desire for continuous improvement and growth in compliance with operating standards
Ensure unparalleled levels of guest satisfaction by maintaining high standards of service
Collaborate with support teams to develop and implement strategies to drive client engagement and revenue growth.
Embody Sodexo’s core values: Service Spirit, Spirit of Progress and Team Spirit
Directs business practices that uphold Sodexo’s mission and values
Qualifications
What You’ll Need to Succeed:
5+ years of General Manager/Food Service leadership experience in a multi-outlet operation
Extensive Conference Services and high-end Catering experience, preferably in a large-scale hotel or conference centre
Post Secondary education in Hospitality Management or Business Administration
Strong financial acumen with the ability to manage budgets, analyze financial data, and drive profitability
Excellent client relationship and communication skills
A passion for culinary excellence and a keen understanding of trends in the food and hospitality industry
Exceptional interpersonal skills, with the ability to inspire and motivate large teams
Strong attention to detail and commitment to delivering unparalleled service
Effective problem solver
Safety-first mindset
Additional Information
What Makes Sodexo Different:
Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:
Flexible work environment
Competitive compensation & great employee benefits
Training and development programs
Countless opportunities for growth
Corporate responsibility & sustainability
An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
And so much more!
Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.
We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.
Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.
Thank you for your interest in Sodexo.
Please note that only those candidates under consideration will be contacted.
Curious to learn more? Discover why Sodexo is more than just a job - follow us on social!
Instagram: @SodexoCanada
LinkedIn: Sodexo Canada Careers
Facebook: Sodexo Canada
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